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Upgrade

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Upgrade
Upgrade
2023-06-08 03:22:39 - last edited 2023-06-13 08:52:14
Tags: #Firmware Update
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.7.0 Build 20230504 Rel. 63624

After upgrade to 1.7.0 Build 20230504 Rel. 63624  in my 3 deco m5, it seems I can't access the router settings from mobile app outside from the network. Anyone else have this problem?

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#1
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1 Accepted Solution
Re:Upgrade-Solution
2023-06-13 08:52:09 - last edited 2023-06-13 08:52:45

@David-TP  fixed by beta firmware from tplink representative Ives.lin

 

thanks a lot!!!

Recommended Solution
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#8
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8 Reply
Re:Upgrade
2023-06-09 06:15:41

  @Bhooty 

Hi, I have seen similar feedback before and Could you please help me check the following details:

1. Can I have a picture of the error message on the Deco APP when you try to access the Deco remotely?

2. May I know who is your internet service provider?

3. Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply.

Thank you very much.

best regards.

 

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us!
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#2
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Re:Upgrade
2023-06-09 06:21:51 - last edited 2023-06-09 06:22:44

  @David-TP 

 

I am from Dhaka Bangladesh 

using Dot Internet 

 

the router is providing internet and there is no change

 

but if i try to search for upgrade in app even when in same network, it says failed but in website if i search then it says no new found which is normal

 

also can't access with app without being on same netwoy

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#3
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Re:Upgrade
2023-06-09 06:56:32

  @Bhooty 

Thanks and how about the APP log from the Deco APP? Could you please help me submit the current APP log?

How to submit Deco APP log

Best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us!
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#4
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Re:Upgrade
2023-06-09 06:59:40

  @David-TP sent

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#5
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Re:Upgrade
2023-06-13 07:37:22

I have had this problem in the past and it was solved by rebooting the main deco.

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#6
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Re:Upgrade
2023-06-13 07:41:34

  @Buff-man yeah that used to work in the past

 

but now doesn't seem to work after upgrade 

tried many times

 

maybe it's the ios app? I am not sure

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#7
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Re:Upgrade-Solution
2023-06-13 08:52:09 - last edited 2023-06-13 08:52:45

@David-TP  fixed by beta firmware from tplink representative Ives.lin

 

thanks a lot!!!

Recommended Solution
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#8
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Re:Upgrade
2023-06-13 16:31:44

  @David-TP I am also facing the same issue.

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#9
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Information

Helpful: 2

Views: 606

Replies: 8

Tags

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