OC200 Cloud Acces disconnected due heartbeat packet loss
Hello,
Sometimes after a few days sometimes the OC200 give the above error.
OC200 Cloud Acces disconnected due heartbeat packet loss
Some devices lost their connection
How can i solve this and what is this error ? 
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello @Mariomark1541,
Thanks for your constantly updates and attentions!
The cause of this issue is very complex and difficult to locate, and the R&D department has difficulty reproducing the problem but will try them best to find the solution, which will take time to validate. Please wait for patience.
- Copy Link
- Report Inappropriate Content
oka
it I think it's related to TP link a server issue or something ?
I speak more users with the same problem en the same time and date
- Copy Link
- Report Inappropriate Content
Hi @Mariomark1541,
I'm afraid that I can't jump to conclusions until the R&D team locates the issue.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
the last message from support was post on page 4
now I've turned off cloud acces and it looks like it stable now
ita related to cloud acces / server setting sir whatever but stil no solution
- Copy Link
- Report Inappropriate Content
When turn off cloud acces zero problems and stable
- Copy Link
- Report Inappropriate Content
I tried that as well. Was fine for a few days, but the problem resurfaced. Every 3rd or 4th day it drops out.
I'm going to purchase another network as this clearly is not a viable solution for my company.
- Copy Link
- Report Inappropriate Content
Hi All,
Thanks for all reporting this issue to TP-Link community, and sorry for any inconvenience caused.
Based on the feedback we have received and our query results from the Cloud logs (which did not reveal any abnormal situations), the most likely cause is fluctuations in the network environment.
The OC200 quickly disconnected and reconnected with the Cloud Server, and it promptly recorded this situation. In reality, this degree of fluctuation is considered normal network behavior, and it should not impact the network experience in the actual topology. Moving forward, we will implement the Debounce Mechanism in the Cloud to accommodate these types of network fluctuations and cloud disconnection/ re-connections, and optimize the Log triggering mechanism.
It is planned to be implemented and optimized in subsequent firmware iterations of the Controller. Thanks for all your waiting and patience.
- Copy Link
- Report Inappropriate Content
I got the heartbeat error at 12:18 am today.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 4943
Replies: 58
Voters 0
No one has voted for it yet.