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My Deco M9 does NOT block the sites I have selected or added manually

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My Deco M9 does NOT block the sites I have selected or added manually

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

My Deco M9 does NOT block the sites I have selected or added manually

2023-09-27 14:23:38 - last edited 2023-10-07 02:02:35

Posts: 4

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-09-27

My Deco M9 does NOT block the sites I have selected or added manually

2023-09-27 14:23:38 - last edited 2023-10-07 02:02:35

Tags: #Parental Control

Model: Deco M9 Plus

Hardware Version:

Firmware Version: 1.2.11 build 20190926 REL 55727

Parent control is not working at all. Let's take instagram as an example. I blocked it via the given list and I added it manully. I see it as blocked in history (see picture) but on the device I can browse to Instagram just fine. And yes, I removed the brower cache and I tried via a private browser session. No cigar.

It never worked 100%, but now it does not work at all.

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#1

1 Accepted Solution

2023-10-07 01:28:23 - last edited 2023-10-07 02:02:35

Posts: 12311

Helpful: 1700

Solutions: 1084

Stories: 9

Registered: 2020-04-14

Re:My Deco M9 does NOT block the sites I have selected or added manually-Solution

2023-10-07 01:28:23 - last edited 2023-10-07 02:02:35

Hi, The current issue might be related to this post:

HomeCare Parental Control & QoS Suddenly Stopped Working

The latest firmware 1.6.2 has fixed this issue already and please refer to this link to upgrade the firmware first:

How to Update the Firmware of Deco--method 3 via upgrade tool.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Recommended Solution

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1

#4

5 Reply

LV2

2023-09-28 03:21:11

Posts: 39

Helpful: 3

Solutions: 2

Stories: 0

Registered: 2023-09-25

Re:My Deco M9 does NOT block the sites I have selected or added manually

2023-09-28 03:21:11

Hi,

check whether the Virtual MAC address / Private Address feature is enabled on the controlled device,if so,please disable them

disable IPv6 and VPN on the controlled device

you could upgrade the firmware to the latest one

0

0

#2

LV1

2023-09-29 07:03:36

Posts: 4

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-09-27

Re:My Deco M9 does NOT block the sites I have selected or added manually

2023-09-29 07:03:36

Problem is with all my pc's/tablets.

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1

#3

2023-10-07 01:28:23 - last edited 2023-10-07 02:02:35

Posts: 12311

Helpful: 1700

Solutions: 1084

Stories: 9

Registered: 2020-04-14

Re:My Deco M9 does NOT block the sites I have selected or added manually-Solution

2023-10-07 01:28:23 - last edited 2023-10-07 02:02:35

Hi, The current issue might be related to this post:

HomeCare Parental Control & QoS Suddenly Stopped Working

The latest firmware 1.6.2 has fixed this issue already and please refer to this link to upgrade the firmware first:

How to Update the Firmware of Deco--method 3 via upgrade tool.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Recommended Solution

1

1

#4

LV1

2023-10-20 09:22:08

Posts: 4

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-09-27

Re:My Deco M9 does NOT block the sites I have selected or added manually

2023-10-20 09:22:08

@David-TP Thank you for the update. Unfortunately I cannot update the Deco that way, I get:

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0

#5

LV1

2024-03-18 20:21:13

Posts: 4

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-09-27

Re:My Deco M9 does NOT block the sites I have selected or added manually

2024-03-18 20:21:13

@jakke91 The soluion concerning the faling update software was disabling all network cards execpt (in my case) the wifi adapter.

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#6