I am desperate - OC200 connection problem

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I am desperate - OC200 connection problem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I am desperate - OC200 connection problem
I am desperate - OC200 connection problem
2023-09-27 20:33:12
Model: OC200   EAP110  
Hardware Version: V1
Firmware Version: 5.12.9

I'm literally desperate!

Every 5/10 minutes my WiFi connection get lost 

no error on the oc200, no reset happens, nothing visible 

Phone, pc , tv, everything get disconnected (no WiFi signal) and after 10/20 seconds get connected back. 
other things that happen: WiFi remain (full power) but I don't have connection (it isn't a provider problem), I can even reach the controller via 192.168.0.2 

Oc200 is new! I tried to buy a new one but nothing changed. The first one I've bought about 3 years ago, never had a problem until 2 months ago (I changed nothing on my system) 

OC200

router ER605 

eap110 indoor (7pc.)

eap110 outdoor (3pc.)

2 ssid setted on the network 

please, PLEASE PLEASE help me

 

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#1
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26 Reply
Re:I am desperate - OC200 connection problem
2023-09-28 02:29:01

  Hello @Ivanx00 

It seems that your issue is not caused by OC200. You can reevaluate your network topology and make sure that there is no loop in the network, as it might be causing broadcast storms leading to network drops.

For further inspection, it's also recommended that connect your PC directly to the EAP110 if possible to see if the computer can get access to the Internet. Have you tried resetting your network, including the router, OC200, and EAP devices? Sometimes a simple restart and reset can help in resolving network anomalies.

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Re:I am desperate - OC200 connection problem
2023-09-28 05:03:16

  @KyrieM thank you for your response.

for the loop I'll check 

i can connect to the eap because the problem lasts just few seconds. 
when it happens, it will affect all the 10 eap at the same time. 
Tue problem is not only the internet connection that get lost, the problem is that event internal communication didn't work, for example connecting to the oc200 via url 192.68.0.2 (can't load the page). 
after few second of try it works

my iPhone sometimes can't find one of the two ssid for few seconds (the other one still remain with full power), even if I check in the WiFi settings can't find the ssid where I was connected. After few second the ssid is back and the iPhone automatically connects. 
not all the device connected has the problem at the same time, but all the device has problem 

 

how can I check there are no loops? By checking physically the wiring?

I never changed nothin anyway, can't understand

Thanks a lot 

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Re:I am desperate - OC200 connection problem
2023-09-28 06:03:04

  @Ivanx00 

 

 

Just read your post and noticed you are running the EAP110s on the newest controller (5.12.9), in the release notes only the EAP110 v4 and EAP110 Outdoor v3 are supported with this controller version.   

 

Are these the versions of hardware you are running?   

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Re:I am desperate - OC200 connection problem
2023-09-28 06:14:15

  @Philbert yep v.4 and v.3 just checked now

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#6
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Re:I am desperate - OC200 connection problem
2023-09-29 11:57:12

  @Ivanx00 no one can help me?

im really exasperated. Please someon could help me 

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Re:I am desperate - OC200 connection problem
2023-09-29 12:41:34

  @Ivanx00 

 

1. when is the last time the ER605 was rebooted?

2. what firmware is running on the ER605?

<< Paying it forward, one juicy problem at a time... >>
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Re:I am desperate - OC200 connection problem
2023-09-29 13:09:32

  @d0ugmac1 ER6p5 is a new buy, the problem started before and I tried to buy it hoping to solve the problem.

i reboot it at least 3/4 times a week and I have problem always (not depending on how much time I had a reboot)

2.1.2 Build 20230210 Rel.62992

thanks  

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#9
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Re:I am desperate - OC200 connection problem
2023-09-29 13:58:44

  @Ivanx00 

 

It sounds like the ISP honestly.

 

If you open a CMD window or bash terminal, and set up a continuous ping to your controller from a Wifi connected device, does it ever lose pings?  For windows, the command would be ping -t 192.168.0.2 and just ping 192.168.0.2 for OSX/LInux.  If the ping via Wifi is continuous even though the internet is dropping, you could also verify it is continuous via a LAN port on the ER605.  That will prove out the LAN side of your network.

 

I assume you only have 1 WAN port configured on the ER605?

 

Is your ISP modem in 'bridge mode', or are you double NAT'ing?  If your ER605 WAN IP is 192.168.x.x then you are NATing and you can easily swap a laptop in from the ER605 and verify if it can continuously ping an IP on the Internet, say 8.8.8.8.  My guess, is that will fail, and you have a physical line issue with your ISP.

<< Paying it forward, one juicy problem at a time... >>
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Re:I am desperate - OC200 connection problem
2023-09-29 14:07:10

  @d0ugmac1 I'll try

All the device connected via lan did never lose connection (even internet connection)

this problem is only via WiFi

When I have this problem Omada controller (192.168.0.2) and all the other device in the network are not reachable for few seconds during the drop, after that (and a lot of imprecation) everything woks properly. 
I can't understand why I lose WiFi connection (I'm standing still during the problem) and the network even disappears on my iPhone settings (but stille remains the other ssid with full connection)

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#11
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Re:I am desperate - OC200 connection problem
2023-10-01 07:47:31

Ping test  @d0ugmac1 

I tried and while there isn't internet connectikn (via WiFi) a ping test give me this.

all the device via LAN still work (ping is ok, internet connection is ok)

What should be?

 

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#12
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