I just bought deco x50-5g to use with my 4g Sim card. But when I choose the option. There's no 5G option for choose. And this is the latest firmware that I upgraded (1.1.3). Can any one help?.

My friend has the same router model and sim as me. (Deco x50-5g / 4g Sim card) But he can choose 5g option. That's confused me.

1 Accepted Solution

JaehyunM

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2024-03-21 05:22:26 - last edited 2024-03-21 09:00:35

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Registered: 2024-03-20

Re:No 5G option on my Deco x50-5g-Solution

2024-03-21 05:22:26 - last edited 2024-03-21 09:00:35

David-TP wrote

@JaehyunM

Hi, May I know who is your SIM carrier?

Can you share a link to your current SIM plan/deal?

What is your current Deco APP version? Have you ever used to 4G Deco before, like Deco X50-4G?

- The latest APP for IOS is 3.7.11/3.7.14 for Android and please make sure your Deco APP is up to date.

- If you have used 4G Deco before, I hope you could also reset the Deco and add it again on the Deco APP to see whether the "5G preferred" mode shows up.

One more thing if possible, since you are using a 4G SIM card, may I know why you wish to have a 5G option to choose?

Wait for your reply and best regards.

@David-TP

Hi. I use NT Mobile Sim card from TOT. (Thailand) 4G Sim card unlimited speed plan.

- I used Deco x20-4g before changed to Deco x50-5g

- my current app version 3.7.1 (android)

- I have another Sim card that has 5g unlimited speed plan.

- I have reset my router after this happen. Now I have 5g option. Thanks

Recommended Solution

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David-TP

2024-03-21 01:18:43

Posts: 10396

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Registered: 2020-04-14

Re:No 5G option on my Deco x50-5g

2024-03-21 01:18:43

@JaehyunM

Hi, May I know who is your SIM carrier?

Can you share a link to your current SIM plan/deal?

What is your current Deco APP version? Have you ever used to 4G Deco before, like Deco X50-4G?

- The latest APP for IOS is 3.7.11/3.7.14 for Android and please make sure your Deco APP is up to date.

- If you have used 4G Deco before, I hope you could also reset the Deco and add it again on the Deco APP to see whether the "5G preferred" mode shows up.

One more thing if possible, since you are using a 4G SIM card, may I know why you wish to have a 5G option to choose?

Wait for your reply and best regards.

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JaehyunM

LV1

2024-03-21 05:22:26 - last edited 2024-03-21 09:00:35

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2024-03-20

Re:No 5G option on my Deco x50-5g-Solution

2024-03-21 05:22:26 - last edited 2024-03-21 09:00:35

David-TP wrote

@JaehyunM

Hi, May I know who is your SIM carrier?

Can you share a link to your current SIM plan/deal?

What is your current Deco APP version? Have you ever used to 4G Deco before, like Deco X50-4G?

- The latest APP for IOS is 3.7.11/3.7.14 for Android and please make sure your Deco APP is up to date.

- If you have used 4G Deco before, I hope you could also reset the Deco and add it again on the Deco APP to see whether the "5G preferred" mode shows up.

One more thing if possible, since you are using a 4G SIM card, may I know why you wish to have a 5G option to choose?

Wait for your reply and best regards.

@David-TP

Hi. I use NT Mobile Sim card from TOT. (Thailand) 4G Sim card unlimited speed plan.

- I used Deco x20-4g before changed to Deco x50-5g

- my current app version 3.7.1 (android)

- I have another Sim card that has 5g unlimited speed plan.

- I have reset my router after this happen. Now I have 5g option. Thanks

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No 5G option on my Deco x50-5g

No 5G option on my Deco x50-5g

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