Troubleshooting Troubleshooting the VIGI App Notification Issues
This Article Applies to:
VIGI app
Issue Description:
VIGI app on Android/iPhone cannot receive a notification.
Troubleshooting Steps:
1. Check your phone system is installed with Google Frame.
2. Make sure your phone or network can access the servers of the VIGI.
3. Make sure you are using a public DNS server.
4. Avoid a VPN connection while you are using the VIGI.
5. Check the mode and notification settings.
Disable DND mode and make sure you have enabled the notification for VIGI. You can follow the steps in this guide: Why Can’t I Receive VIGI App Notifications After Turning On Notifications?
6. Background app retention
Depending on the phone system, they have different background app retention mechanisms. You should keep the both Google Frame alive(explained above) and VIGI app alive if you experience a notification issue.
For iOS users, based on Apple's unified push notification system, this is not an issue.
Update Log:
Oct 21st, 2024:
Add contents.
Aug 30th, 2024:
Release of this article.
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Feedback:
- If this was helpful, welcome to give us Kudos by clicking the upward triangle below.
- If there is anything unclear in this solution post, please feel free to comment below.
- If you encounter such an issue, please follow the troubleshooting above to check your settings. Besides, ensure your Omada Controller and Gateway are running with the latest firmware.
- If the issue still exists after you try the suggestion above, please feel free to comment below or contact our support team with a detailed description of your issue and the steps you have tried.
Thank you in advance for your valuable feedback!
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