Gillie_H wrote

  @Kevin_Z 

 

Hi!

 

Thank you for your reply and the link to the beta firmware. After updating my router it seems to be working now with the Antivirus settings turned on. After turning on the QoS setting it stopped working at first but now I see it's working again. Maybe that was some caching or anything like that although I did reboot the device after turning on the Antivirus settings and after turning on the QoS setting. It looks like the QoS setting has something to do with the issue in the latest firmware upgrade. If there is any more information you want me to provide to help in your investigation, please let me know. Thank you very much for the support!

@Gillie_H Thank you so much for your valuable update. I'm more than happy to see that the router is working properly now after updating the beta firmware.

Our development team has identified the cause of the crash in version 1.2.1 and will release a new official version soon to address all reported issues. You're correct—some users may have configured QoS settings before the update using Speed Test results, which could affect internet connectivity.

To resolve this, please manually adjust the bandwidth in QoS settings to meet your needs.

1nu wrote

  @Kevin_Z thank you for the beta firmware. It worked for me.

 

I tested a bit differently, I enabled antivirus before upgrading, was not able to connect from wireless to wired, upgraded and then it worked.

 

I also perceive an improved responsiveness of the connection between clients compared to the previous firmware.

@1nu Happy to hear that.

MrGdo wrote

  @Kevin_Z Hello, my router is also afected by the firmware, none of the clients can connect to the internet, I tried to turn off the AV & Qos but without succes, please send me the beta firmware. Thank you ! 

@MrGdo I'll also message you the beta firmware. Please check the private message.

If the internet still doesn't work properly, please check if QoS is enabled but without a specific bandwidth configuration. Ensure the bandwidth is set correctly as per your requirements.

P_Angkortvat wrote

Hello   @Kevin_Z,

 

Once again, I'm in the same situation. This means that all devices, wired or wireless, cannot communicate between them ( files server, Ip camera, print ...)
Even with an Ip address of my DHCP, for the new devices too, the access of internet is deny

Can you share with me the beta firmware plz ?

 

Thanks you for your help

 

 

@P_Angkortvat Sure. I will update this thread and provide an open download link for the mentioned beta firmware. Please check to get the firmware later.

@AtulNav 

We sincerely apologize for the issues encountered during the firmware upgrade and understand the inconvenience this has caused. Our development team is currently prioritizing the verification and resolution of the concerns raised. Upon successful completion of testing for the updated firmware, we will release it promptly. To guarantee you receive the new official update timely, we recommend keeping the auto-upgrade feature enabled.  

Furthermore, the beta firmware that we have made available in the community has been confirmed by several customers as effectively addressing WLAN and LAN communication issues, as well as certain internet connectivity problems. If you want to use the Antivirus, we encourage you to consider upgrading to the beta version. But if you are hesitant about installing the beta firmware, we suggest temporarily disabling any antivirus software and appropriately configuring (QoS) settings to sustain a stable network connection. 

If you want to downgrade to the previous 1.1.3 version, please check the downgrading procedures we provided in the following thread:

Devices Fail to Access the Internet After Updating Archer AX6000 V2 Firmware to 1.2.1 (Solution 2)

Thank you very much for your feedback and support.