Deco BE85 internet issues

Deco BE85 internet issues

Deco BE85 internet issues
Deco BE85 internet issues
2025-04-23 00:06:26 - last edited 2025-04-24 03:20:43
Model: Deco BE85  
Hardware Version: V2
Firmware Version: 1.0.15 Build 20240123 Rel. 70835

Hey,

 

So I got a very peculiar problem with my BE85.

 

My system is overall working ok, devices are connected, online, speeds are as expected etc. but for some reason I cannot perform speed test on the router itself. It says it is offline.
Now I dont care much about that but it is probably reason for other two issues. One is that when I open Connection Alerts it says page cannot load. Other is that when I try to start Security+ trial and perhaps take later the subscription I also receive some error (err code 11940). I couldn't find much about that code number but perhaps also something with internet connection. It is like in some way I am connected to internet but router is not getting it for itself as weird as that sounds.

Anyone else had something similar perhaps and managed to solved it?

 

Thanks

 

Edit: I should perhaps write, I use DS-Lite (transx) with IPv6 (ND Proxy) connection.

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#1
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1 Accepted Solution
Re:Deco BE85 internet issues-Solution
2025-04-23 05:44:17 - last edited 2025-04-24 03:20:43

  @GoldenZah 

Hi, Thanks for the update.

The latest firmware for Deco BE85(JP) should be 1.1.1 Build 20241023 Rel. 34667. If you go to Deco APP>More>System>Update Deco, would there be any newer firmware?

 

If Deco APP can't detect this version, it is suggested to manually install the following version via the web UI:

Deco BE85(JP) 2.0-1.1.1 Build 20241023 Rel. 34667

Wait for your reply.

Best regards.

 

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#2
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3 Reply
Re:Deco BE85 internet issues-Solution
2025-04-23 05:44:17 - last edited 2025-04-24 03:20:43

  @GoldenZah 

Hi, Thanks for the update.

The latest firmware for Deco BE85(JP) should be 1.1.1 Build 20241023 Rel. 34667. If you go to Deco APP>More>System>Update Deco, would there be any newer firmware?

 

If Deco APP can't detect this version, it is suggested to manually install the following version via the web UI:

Deco BE85(JP) 2.0-1.1.1 Build 20241023 Rel. 34667

Wait for your reply.

Best regards.

 

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#2
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Re:Deco BE85 internet issues
2025-04-23 06:10:27 - last edited 2025-04-23 06:13:41

Hey thank you for such a quick response. How did you find this tho?

I was looking on Japanese support page and I saw version 1.1.14 as only one available. That was actually I guess 1 version lower than mine since i had 1.1.15

Thank you!

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#3
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Re:Deco BE85 internet issues
2025-04-23 07:10:20

  @GoldenZah 

Hi, there are other JP users in the community, and the general EU/US versions of Deco BE85 have also been updated to 1.1.2.

Best regards.

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#4
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