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Not receiving notification on VIGI App since latest app upgrade

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Not receiving notification on VIGI App since latest app upgrade

Not receiving notification on VIGI App since latest app upgrade
Not receiving notification on VIGI App since latest app upgrade
2025-06-05 06:32:55
Tags: #VIGI Camera #VIGI App Related #Notification #VIGI APP
Model: VIGI C450   VIGI C350  
Hardware Version: V1
Firmware Version: 2.0.3

I'm experiencing an issue with the VIGI phone application after updating to the latest version released on 04/06/2025. Since the update, I have not been receiving any alert notifications through the app. It appears this may be a bug introduced in the latest release.
I have restarted my Cameras and reinstalled the app but its an app issue. 

I do see the events being logged under the camera but the notification is empty.

 

Please find attached screenshots as evidence of the issue.

 

- events under camera are being shown -

 

 

 

 

 

-4th June 2025 

 

 

 

 

- 5th June 2025- no events shows - i rebooted my ipc and they were logged and received the notification for it but no other event

 

 

- Camera 1 - multiple events recorded on 5th June.

 

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#1
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20 Reply
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-06 01:40:53

  @S_K 

Do you use VMS? 

Not receiving notifi

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#2
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-08 03:12:53

  @Clive_A 

 

no, I use the VIGI app on iOS and Android.

 

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#3
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Re:Not receiving notification on VIGI App since latest app upgrade
3 weeks ago

  @Clive_A 

Any update on this? 
The support service is pretty bad of TP-Link.

I would never recommend TP-Link products to anyone and will go with hikvision who have better support. 

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#4
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Re:Not receiving notification on VIGI App since latest app upgrade
3 weeks ago

  @S_K same problem and it isn't a fun ... in case of an emergency you are not informed ...
 

I tried several scenarios and if I turn on human recog. it's working but ignoring the timetable

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#5
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Re:Not receiving notification on VIGI App since latest app upgrade
2 weeks ago

  @pa2024  I'm having the same issue is there any solution? If i roll back to the old version will it help?

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#6
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Re:Not receiving notification on VIGI App since latest app upgrade
2 weeks ago

  @S_K same problem with the VIGI C455 at one iPhone the notification working and the other iPhone nothing shows up 

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#7
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Re:Not receiving notification on VIGI App since latest app upgrade
2 weeks ago

  @S_K is there any offical who can give an statement for this?

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#8
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Re:Not receiving notification on VIGI App since latest app upgrade
2 weeks ago

  @S_K today I received a new FW for the NVR with a new GUI, too. perhaps the problem is solved.

 

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#9
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Re:Not receiving notification on VIGI App since latest app upgrade
2 weeks ago - last edited 2 weeks ago

Hello , at mine situation is the app on the iPhone because my camera is directly connected at LAN

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#10
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Re:Not receiving notification on VIGI App since latest app upgrade
a week ago

  @S_K 

I’m experiencing the same issue. At two locations with four cameras, push notifications don’t arrive at all on either Android or iOS. However, I can see the alerts in the event history, and the light alarm works on-site — so the problem is clearly only with the push notifications.

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#11
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Replies: 20

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VIGI Camera VIGI App Related Notification
VIGI APP
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