Business Community > Cameras > Not receiving notification on VIGI App since latest app upgrade
< Cameras

Not receiving notification on VIGI App since latest app upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
123

Not receiving notification on VIGI App since latest app upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Not receiving notification on VIGI App since latest app upgrade
Not receiving notification on VIGI App since latest app upgrade
2025-06-05 06:32:55 - last edited 2025-08-04 02:01:01
Tags: #VIGI Camera #VIGI App Related #Notification #VIGI APP
Model: VIGI C450   VIGI C350  
Hardware Version: V1
Firmware Version: 2.0.3

I'm experiencing an issue with the VIGI phone application after updating to the latest version released on 04/06/2025. Since the update, I have not been receiving any alert notifications through the app. It appears this may be a bug introduced in the latest release.
I have restarted my Cameras and reinstalled the app but its an app issue. 

I do see the events being logged under the camera but the notification is empty.

 

Please find attached screenshots as evidence of the issue.

 

- events under camera are being shown -

 

 

 

 

 

-4th June 2025 

 

 

 

 

- 5th June 2025- no events shows - i rebooted my ipc and they were logged and received the notification for it but no other event

 

 

- Camera 1 - multiple events recorded on 5th June.

 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Not receiving notification on VIGI App since latest app upgrade-Solution
2025-08-03 02:36:37 - last edited 2025-08-04 02:01:01

  @S_K Hey, not sure if you have this working again yet - but for me I found that after an update, somehow the notification schedule was set to only notify in certain times. I changed it back to 'always' and it worked again. 

 

Vigi app > camera > settings > notifications > notification schedule. 

 

I have never changed this setting so assume it defaulted to something whacky when it updated

 

hope it helps someone

 

 

Recommended Solution
  1  
  1  
#24
Options
24 Reply
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-06 01:40:53

  @S_K 

Do you use VMS? 

Not receiving notifi

  1  
  1  
#2
Options
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-08 03:12:53

  @Clive_A 

 

no, I use the VIGI app on iOS and Android.

 

  0  
  0  
#3
Options
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-11 18:35:49

  @Clive_A 

Any update on this? 
The support service is pretty bad of TP-Link.

I would never recommend TP-Link products to anyone and will go with hikvision who have better support. 

  0  
  0  
#4
Options
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-14 16:20:10

  @S_K same problem and it isn't a fun ... in case of an emergency you are not informed ...
 

I tried several scenarios and if I turn on human recog. it's working but ignoring the timetable

  0  
  0  
#5
Options
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-19 15:52:36

  @pa2024  I'm having the same issue is there any solution? If i roll back to the old version will it help?

  0  
  0  
#6
Options
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-20 10:18:25

  @S_K same problem with the VIGI C455 at one iPhone the notification working and the other iPhone nothing shows up 

  0  
  0  
#7
Options
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-22 18:07:13

  @S_K is there any offical who can give an statement for this?

  0  
  0  
#8
Options
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-25 15:15:55

  @S_K today I received a new FW for the NVR with a new GUI, too. perhaps the problem is solved.

 

  0  
  0  
#9
Options
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-25 15:40:03 - last edited 2025-06-25 15:40:35

Hello , at mine situation is the app on the iPhone because my camera is directly connected at LAN

  0  
  0  
#10
Options
Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-25 18:49:01

  @S_K 

I’m experiencing the same issue. At two locations with four cameras, push notifications don’t arrive at all on either Android or iOS. However, I can see the alerts in the event history, and the light alarm works on-site — so the problem is clearly only with the push notifications.

  0  
  0  
#11
Options
123

Information

Helpful: 0

Views: 2897

Replies: 24

Tags

VIGI Camera VIGI App Related Notification
VIGI APP
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.