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Not receiving notification on VIGI App since latest app upgrade

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Not receiving notification on VIGI App since latest app upgrade

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Not receiving notification on VIGI App since latest app upgrade
Not receiving notification on VIGI App since latest app upgrade
2025-06-05 06:32:55 - last edited 2025-08-04 02:01:01
Tags: #VIGI Camera #VIGI App Related #Notification #VIGI APP
Model: VIGI C450   VIGI C350  
Hardware Version: V1
Firmware Version: 2.0.3

I'm experiencing an issue with the VIGI phone application after updating to the latest version released on 04/06/2025. Since the update, I have not been receiving any alert notifications through the app. It appears this may be a bug introduced in the latest release.
I have restarted my Cameras and reinstalled the app but its an app issue. 

I do see the events being logged under the camera but the notification is empty.

 

Please find attached screenshots as evidence of the issue.

 

- events under camera are being shown -

 

 

 

 

 

-4th June 2025 

 

 

 

 

- 5th June 2025- no events shows - i rebooted my ipc and they were logged and received the notification for it but no other event

 

 

- Camera 1 - multiple events recorded on 5th June.

 

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#1
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1 Accepted Solution
Re:Not receiving notification on VIGI App since latest app upgrade-Solution
2025-08-03 02:36:37 - last edited 2025-08-04 02:01:01

  @S_K Hey, not sure if you have this working again yet - but for me I found that after an update, somehow the notification schedule was set to only notify in certain times. I changed it back to 'always' and it worked again. 

 

Vigi app > camera > settings > notifications > notification schedule. 

 

I have never changed this setting so assume it defaulted to something whacky when it updated

 

hope it helps someone

 

 

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#24
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-06 01:40:53

  @S_K 

Do you use VMS? 

Not receiving notifi

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#2
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-08 03:12:53

  @Clive_A 

 

no, I use the VIGI app on iOS and Android.

 

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#3
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-11 18:35:49

  @Clive_A 

Any update on this? 
The support service is pretty bad of TP-Link.

I would never recommend TP-Link products to anyone and will go with hikvision who have better support. 

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#4
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-14 16:20:10

  @S_K same problem and it isn't a fun ... in case of an emergency you are not informed ...
 

I tried several scenarios and if I turn on human recog. it's working but ignoring the timetable

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#5
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-19 15:52:36

  @pa2024  I'm having the same issue is there any solution? If i roll back to the old version will it help?

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#6
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-20 10:18:25

  @S_K same problem with the VIGI C455 at one iPhone the notification working and the other iPhone nothing shows up 

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#7
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-22 18:07:13

  @S_K is there any offical who can give an statement for this?

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#8
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-25 15:15:55

  @S_K today I received a new FW for the NVR with a new GUI, too. perhaps the problem is solved.

 

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#9
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-25 15:40:03 - last edited 2025-06-25 15:40:35

Hello , at mine situation is the app on the iPhone because my camera is directly connected at LAN

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#10
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Re:Not receiving notification on VIGI App since latest app upgrade
2025-06-25 18:49:01

  @S_K 

I’m experiencing the same issue. At two locations with four cameras, push notifications don’t arrive at all on either Android or iOS. However, I can see the alerts in the event history, and the light alarm works on-site — so the problem is clearly only with the push notifications.

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#11
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