I have an Issue with my Darth Vader router
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Hello
I stumble upon this post topic on a same situation I have.
https://community.tp-link.com/en/home/forum/topic/676590
My girlfriend noticed duing afternoon when she is at home. The router disconnecting from our fiber modem and reconncting again. I starting to see a pattern on this issue and I noticed this myself once at home. Is there a fix to solve this issue I have?
Kind regards
Kristoffer
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Hi@NetChris113,
Thank you for contacting our community.
We have released a pre-release firmware of Archer GE800, it is recommended that you can update to this firmware to see if the issue can be resolved. Please click here.
If the issue persists, please tell me which connection is unstable? WAN connection or wireless connection?
Please try the following suggestions depending on your situation:
For WAN connection unstable:
1) When the internet drops, connect a PC directly into your modem to verify if your ISP Internet is stable.
2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
3) Change the DNS Server of the Router, login to the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
For wireless connection unstable:
1) Make sure the Router is properly placed, it should be put in an open area instead of inside a cabinet or shelf.
2) Change the wireless channel into another one. You may refer to Changing Channel and Channel Width on a TP-Link Router (new logo).
3) Change channel to avoid interference. For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz,etc.
Best Regards~
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- Report Inappropriate Content
Hi@NetChris113,
Thank you for contacting our community.
We have released a pre-release firmware of Archer GE800, it is recommended that you can update to this firmware to see if the issue can be resolved. Please click here.
If the issue persists, please tell me which connection is unstable? WAN connection or wireless connection?
Please try the following suggestions depending on your situation:
For WAN connection unstable:
1) When the internet drops, connect a PC directly into your modem to verify if your ISP Internet is stable.
2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
3) Change the DNS Server of the Router, login to the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
For wireless connection unstable:
1) Make sure the Router is properly placed, it should be put in an open area instead of inside a cabinet or shelf.
2) Change the wireless channel into another one. You may refer to Changing Channel and Channel Width on a TP-Link Router (new logo).
3) Change channel to avoid interference. For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz,etc.
Best Regards~
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Hi@NetChris113,
We are delighted to announce the release of the GE800 pre-release firmware!
This update introduces the AI QoS feature. We encourage you to try this firmware and take advantage of the new features.
Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router!
Thank you for your feedback and suggestions.
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@Joseph-TP
Hello
I am back for an update. This router is unfortunally imo undercooked. The disconnect, the fan can't keep the heat out and shut itself of and setting small changing setting that makes it disconnect (ex putting a wifi schedule makes it disconncet from the internet). It's been hell with this router. I got some help got it back going and so far it is stable, but need some proper cooler (like a laptop cooler stand) to help it keeping cool. I will not put it this solved until it is stable.
Kind regards
Kristoffer
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