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2025-07-17 19:40:51
Model: Tapo H500  
Hardware Version: V1
Firmware Version: 1.1.1 Build 20250324 rel. 64977

It only save what is recorded today, everything from days before is gone but it takes up 8 GB from one of (right now) 11 cameras.

It sits a 2 TB SSD harddrive in the H500.

I have checked everythig but can not see why it does this so what is the problem and the H500 is brand new.

It does not matter if there is a SD card in the camera or not. 

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#1
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9 Reply
Re:Saving
2025-07-18 19:33:31

  @BjornF 

 

On the Playback page, make sure you've switched the dates in the calendar. Which camera is having this issue? How about other cameras?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Saving
2025-07-18 20:29:57

  @Wayne-TP No such option in Playback page on hub and it is the same with all 11 cameras. They all start record 00.00 and stop 24.00 and start all over at 00.00 and all from pevious dates are gone.

Before I had the hub it saved everytnig on the SD card untill it vas full and did a loop.

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#3
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Re:Saving
2025-07-19 17:46:21

  @Wayne-TP I just noticed that I have 2 cameras wating to be upgraded so they can be in the H500 and it is the same with them.

Start record at 00.00 and stop at 24.00 and they only have a SD-card and everything from the day before is gone too and that never happened before latest update to Tapo App.

 

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#4
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Re:Saving
2025-07-22 03:09:16

  @BjornF 

 

The calendar option is there on the Playback page, regardless of the visit path (through the camera or the hub's Playback option).

 

Choose the correct video type -- the SD card video, and click the calendar to check the history recordings.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#5
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Re:Saving
2025-07-22 19:10:40

  @Wayne-TP Nope, it doesn´t look like that here. I have a timeline under the big screen I can adjust left and right and that goes only back to 00.00 this day and nothing older and below I have video scenes from what is recorded today and tomorrow they are gone so I can not see any calender backwards in time that you have.

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#6
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Re:Saving
2025-07-23 10:25:15

  @BjornF 

 

The option to switch dates definitely exists on the Playback page, even the camera hasn't recorded any videos. The reason you don't see the timeline in my example image is that I opened the calendar, which covered the timeline.

 

Don't you have it on your playback page? Please provide a screenshot here.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#7
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Re:Saving
2025-07-27 15:45:44

  @Wayne-TP Is this Ok? Can you see it? Picture is in Swedish. I did deleted every camera, removed the App and did a total new install and now anything can happen, all from app saying "no video" and in next second there are videos and for a while I can see yesterdays videos and then they are gone so the app is totally crazy. 13 cameras and I have a Mesh X 60 network with 3 points with a X 50 outdoor point and 3 Tapo P 115

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#8
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Re:Saving
2025-07-29 08:57:23

  @BjornF 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#9
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Re:Saving
2025-07-29 11:15:36

  @Wayne-TP Thanks.

 

I have got an email and replied to it too.

 

//Björn

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#10
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