P300 WiFi Connection Timeout?
Hi,
I have noticed one of my P300 not reconnecting to WiFi, and it shows as offline in the Tapo app, even though I can manage each of the 3 plugs.
It shows Yellow Solid LED Status, which I know it is not connected to WiFi. As I reboot my network Devices every 4 days to make sure there is no issue with them, I know WiFi is down for about 5 minutes each reboot.
Is there a timeout the P300 has to stop trying to connect to WiFi, or should it keep trying to connect till it is successful?
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LED solid orange indicates the device has disconnected from the cloud, not WiFi. For the remote control failure issue, you can refer to the suggestions here in Case 2 for troubleshooting. Cannot use the Tapo app to control my smart devices
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LED solid orange indicates the device has disconnected from the cloud, not WiFi. For the remote control failure issue, you can refer to the suggestions here in Case 2 for troubleshooting. Cannot use the Tapo app to control my smart devices
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Ok understood the LED indicator shows P300 it is not connected to the cloud, that still does not provide me with an answer why it will not reconnect to the cloud.
Does it timeout after so many attempts? Does it not eve retry after initial attempt to connect if internet goes comes back?
I mean what is the purpose of having such device, if connection fails, and it will not try to reconnect. Why are all the other Tapo plugs I have (P100, P115) reconnect as soon as they have internet connection, yet all the three P300 power strips I have if internet goes down they will not reconnect to the Cloud once internet is up again, and I have to manually go and reset them to get them back online?
There has to be a reason why my power strips keep failing to connect, as they do work once I reset them manually, and the minute the internet goes offline and back online again, they will not reconnect.
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The reasons a device may fail to connect to the cloud can differ. The cause can't be identified just by the surface phenomenon. We recommend following the troubleshooting suggestions outlined in the article above. Additionally, you might try connecting the device to a guest Wi-Fi network or a mobile hotspot, leave it for some time, and see if similar issues arise.
If the provided tips can't address the issue, then we recommend reaching out to the local technical support team for further assistance. You may provide the link of this post to them, and share the troubleshooting steps you've tried and the corresponding results. The more relevant details provided, the more helpful it will be for following up on the issue.
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