TC40 and C520WS Offline
My devices suddenly went offline and cannot reconnect to Wi-Fi, even though the signal is strong. I have already attempted basic troubleshooting steps.
Device Details:
TC40
V 1.0
1.3.5
C520WS
V 2.0
1.1.2
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Parker_11 wrote
I have to restart both for them to work.
However, with the C520WS, it disconnects every single day. I have to unplug it and then plug it back in before it reconnects, which is frustrating since the camera is installed outside.
Note: The connection should be strong, so I don’t think this is a Wi-Fi issue.
It's best confirm the device signal strength on your camera first. Check the RSSI rate in the Tapo app. If the signal is weak, it's certain that the device will disconnect frequently. This article should be helpful for you, take a look. How to check and improve the network connection stability of Tapo smart devices
What's the led status of the camera when it goes offline? What router do you use? Any network extension devices?
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Move the camera closer to the router, restart the camera then monitor whether it reconnects.
If not, consider reset and reconfigure the camera. How to reset my Tapo camera
If you encounter any trouble configuring the camera, refer to the suggestions provided here. What should I do if I fail to configure the Tapo devices
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I have to restart both for them to work.
However, with the C520WS, it disconnects every single day. I have to unplug it and then plug it back in before it reconnects, which is frustrating since the camera is installed outside.
Note: The connection should be strong, so I don’t think this is a Wi-Fi issue.
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Parker_11 wrote
I have to restart both for them to work.
However, with the C520WS, it disconnects every single day. I have to unplug it and then plug it back in before it reconnects, which is frustrating since the camera is installed outside.
Note: The connection should be strong, so I don’t think this is a Wi-Fi issue.
It's best confirm the device signal strength on your camera first. Check the RSSI rate in the Tapo app. If the signal is weak, it's certain that the device will disconnect frequently. This article should be helpful for you, take a look. How to check and improve the network connection stability of Tapo smart devices
What's the led status of the camera when it goes offline? What router do you use? Any network extension devices?
- Copy Link
- Report Inappropriate Content
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