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Deco x50 won't get internet connection

Deco x50 won't get internet connection

Deco x50 won't get internet connection
Deco x50 won't get internet connection
Friday
Tags: #Network Connectivity #Wi-Fi Access Control #VLAN/IPTV
Model: Deco X50  
Hardware Version:
Firmware Version: 1.2.1

I got a new Deco x50 and had to setup it to PPPoE due to the ISP connectivity settings. The ISP got me everything they said I'd need, user/password authentication, VLAN ID and priority. They said there was no need to clone the MAC or change other settings - even tho I tried cloning it to no success. The Deco is connected to the router (Huawei OptiXstar EG8145X6-10) but there is no internet connectivity. I've already tried setting the setup on different decos and restarted the process several times. Nothing helps.

 

Anything I should try to make it work?

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#1
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5 Reply
Re:Deco x50 won't get internet connection
Friday

  @JunYouko 

 

When you try to set your deco up for the first time what color is the led? Do you get any errors during the set up process? If so can you post the screen shots.

Also you must use the Deco app to guide the setup process, connecting the main Deco unit to your modem via an Ethernet cable. During setup, you will select "PPPoE" as the Internet connection type and then enter the username and password provided by your Internet Service Provider

If none of the above please get back to us asap ty 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Deco x50 won't get internet connection
Friday

  @HelpFixDecoApp 

 

I followed all the instructions. The LED was blinking blue at the start and solid blue during setup. It's red now. It's connected via a eth cable that is being recognized in the modem settings 

 

The only error I got is the no connection 

 

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#3
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Re:Deco x50 won't get internet connection
Friday

  @JunYouko 

Hi, as Huawei OptiXstar EG8145X6-10 is a fiber mode and router combo, I think you might already have configured PPPoE and VLAN settings on the Huawei ONR. Have you tried to use "Dynamic IP" during the configuration?

You can also change the Internet Connection Type under Deco APP>More>Internet Connection>IPV4>Internet Connection Type>Dynamic IP.

 

Thank you very much.

Best regards.

 

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#4
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Re:Deco x50 won't get internet connection
Friday

  @David-TP 

It is indeed already configured as PPPoE. I tried Dynamic IP for the Deco but still no connection.

 

This is how the router is set

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#5
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Re:Deco x50 won't get internet connection
Yesterday

@JunYouko Try setting the Decos in access point mode

Just a M4 (2-pack) user who regrets buying it
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#6
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Helpful: 1

Views: 122

Replies: 5

Tags

Network Connectivity Wi-Fi Access Control VLAN/IPTV
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