BE550 EasyMesh Wi-Fi Backhaul Bug – “Wi-Fi connected but no internet”, Tether app detection issue

BE550 EasyMesh Wi-Fi Backhaul Bug – “Wi-Fi connected but no internet”, Tether app detection issue

BE550 EasyMesh Wi-Fi Backhaul Bug – “Wi-Fi connected but no internet”, Tether app detection issue
BE550 EasyMesh Wi-Fi Backhaul Bug – “Wi-Fi connected but no internet”, Tether app detection issue
9 hours ago
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.2.1 Build 20250813 rel.27119

Hi TP-Link Team, @Kevin_Z @Joseph-TP 

I would like to report a reproducible firmware issue with the BE550 when used as a wireless EasyMesh satellite together with the BE800 (main).

 

My setup:

- Main router: Archer BE800

- Nodes: 2 × Archer BE550

Backhaul configuration:

- BE550 (living room) – wired backhaul

- BE550 (bedroom) – wireless backhaul (temporarily)

- The problem occurs only on the wireless BE550 node.

 

1. THE MAIN BUG — Wi-Fi works, but internet drops (backhaul failure)

After 12–96 hours, the BE550 bedroom node enters a broken state:

✔ Wi-Fi broadcast continues normally
✔ Devices show full signal
✔ I can still access the BE800 web interface from clients connected to that BE550
❌ BUT there is no internet access through the BE550
✔ Restarting only the BE550 fixes it temporarily

This never happens on:

- the BE550 that is wired

- my older AX55

- my AX80 mesh + 2x AX55 node (other place)

So this is specifically a BE550 wireless backhaul bug.

 

2. LED toggle makes the issue appear MUCH faster

This part is 100% reproducible:

LEDs ON → issue once every few days around 12-96 hours

LEDs OFF → issue happen much faster

This suggests the LED toggle triggers a different power-saving radio profile, which destabilizes the backhaul even faster.

 

3. Workaround: daily reboot via Tapo smart plug

To keep the node usable, I connected it to a Tapo smart plug and scheduled a daily reboot.

This keeps it stable for several hours, which confirms:

- it is NOT signal-related

- it is NOT overheating

- it is NOT hardware

- it is a software/firmware problem

- and a reboot temporarily resets the failing process/memory

 

4. ADDITIONAL BUG — incorrect device detection in Tether App

When the BE550 is connected via wireless backhaul, the Tether app displays it incorrectly.

In the “My Devices” list:

- the BE550 bedroom node appears offline as a stand-alone device list (satellite status is missing or wrong)

Meanwhile, inside the BE800 management page:

- the mesh topology is correct

- BE550 wired and wireless nodes are both shown properly

- signal bars and satellite count are accurate

So the BE550 wireless node is losing or corrupting its uplink state / mesh heartbeat.

.

 

5. IMPORTANT — I have been testing this bug for OVER A YEAR

I have tested:

- every firmware version released in the past year

- multiple configurations

- different channels

- DFS on/off

- MLO on/off

- LED on/off

 -different placement

- resets and fresh setups

❗The bug appears in every firmware version I tested across the last 12+ months.
❗This is NOT a regression — this issue has existed since launch.

So this is clearly a long-standing firmware defect specifically in BE550’s wireless backhaul logic.

 

6. Suspected causes (for engineering):

- wireless backhaul instability

- memory leak in BE550 backhaul/routing process

- incorrect radio power profile (LED toggle)

- mesh heartbeat desync

- uplink state reporting bug

- DFS/steering glitch

- Tether API misreporting

- routing table corruption after long uptime

 

7. How to reproduce (easy):

- BE800 as main router

- Add BE550 as wireless EasyMesh node

- Wait 12–96 hours → backhaul fails

- LEDs OFF → fail occurs much faster

- Tether app shows incorrect topology during/after failure

- Restarting BE550 restores functionality temporarily

Daily reboot via Tapo plug confirms software-level issue

Please forward this to the engineering team.

 

This is a fully reproducible bug affecting BE550 wireless backhaul across all firmware versions in the past year.

 

Thank you for taking the time to read this entire report.

I appreciate your help, and I hope this issue can be properly addressed by the engineering team in a future firmware update.

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Re:BE550 EasyMesh Wi-Fi Backhaul Bug – “Wi-Fi connected but no internet”, Tether app detection issue
7 hours ago

Hello @ChrisBS ,

 

Thank you for your detailed feedback. We appreciate your enthusiasm for each update to our WiFi 7 products. This motivates us to continuously improve our product features and service quality.

 

Regarding the first situation, when you tested the unstable network of the wireless BE550 node, were you only using the wireless clients? For a more test, we recommend that you use a wired PC and connect it specifically to this wireless BE550 node. When the network connection drops, please log in to the web interface of both the BE550 and BE800 to identify the source of the network disconnection.

 

When the wireless BE550 node experiences a network disconnection, its LED usually displays an exclamation mark. Have you noticed the LED display status? Please log in to the satellite BE550 web interface at this time and export the system log.

 

Regarding the abnormal display of "My devices" on the Tether App for the wireless BE550 node, it may be related to the first situation. Therefore, we need your help to provide more details and test results.

As a comparative test, you mentioned the older AX55. Is it being used as a satellite unit within the same network environment as the wireless BE550 node? Please note that the operating status of wireless nodes in different EasyMesh network environments is not recommended as a control group. Please compare the network stability of other models within the same EasyMesh network.

If you cannot test other different router models, you can also try swapping the connection methods of the two BE550s to rule out network instability caused by a single unit.

 

Other information I need your help with:

1. Do you frequently keep the DFS option enabled?

2. Is the complete network topology as follows:

ISP──BE800)))((( BE550

              └───BE550

(Note: — stands for wired connection,)))((( stands for wireless connection)

3. What is the distance between the wireless BE550 node and the main router, and is there any obstruction in its placement within the bedroom?

4. You mentioned testing for over a year. Did the above anomalies exist from the initial use or starting with a certain firmware version?

 

 

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Re:BE550 EasyMesh Wi-Fi Backhaul Bug – “Wi-Fi connected but no internet”, Tether app detection issue
6 hours ago - last edited 5 hours ago

Hello @Joseph-TP 

Thank you for your follow-up. Below are the answers to your numbered questions, now extended with the detailed findings from my long-term testing.

 

1. DFS usage

I am currently running DFS enabled on the BE800 (channel 112).
In the past I briefly tested DFS disabled, but my long-term setup uses DFS enabled continuously. The issue still appears reliably after 12–96 hours of uptime with DFS on.

During the failure:

- Wi-Fi stays connected

- LAN stays connected

- internal routing and SMB work

- only WAN/Internet forwarding stops on the wireless BE550

 

This behavior was the same regardless of DFS mode, so at this point DFS does not appear to be the cause, though I cannot fully rule it out without deeper diagnostics.

 

2. Topology verification

Yes, your diagram almost matches my network:

              PC

                |

ISP → BE800 (main router) → Switch TL-SE1005M (2.5Gbps) → BE550 (wired backhaul – living room) - notebook & TV + (other smaller devices uses WLAN)
                | 
                | → BE550 (wireless backhaul – bedroom) - notebook & TV + (other smaller devices uses WLAN)

 

I also swapped both BE550 units, swapped their roles (wired ↔ wireless), changed placement, distance, and channels (DFS & non-DFS).
In every test:

- the problem always followed whichever BE550 was used as the wireless backhaul node.

 

This confirms it is not a hardware defect, not placement, not signal strength, and not environment.
It is specific to wireless EasyMesh backhaul on BE550.

 

3. Distance and signal environment

 

The wireless BE550 is approximately two apartment walls away from the BE800.
Signal strength is very good, and moving the device closer does not change the behavior.

Even when positioned one meter from the BE800, the wireless BE550:

- keeps Wi-Fi and LAN fully functional

- still loses only WAN routing after 12–96 hours

- still allows access to the BE800 web interface through the failing node

- still forwards LAN traffic perfectly

 

Therefore, distance or wall attenuation is not contributing to the issue.

 

4. When the issue started

The issue has been present since the very first day I started using the BE550 wireless backhaul (back when my setup was only BE500 as the main router + BE550 as the satellite), and it has remained unchanged across every firmware version for over a year — even after replacing the main router with the BE800.

In the beginning I also reported the issue directly with other bugs via email to TP-Link engineering/support, and we exchanged several diagnostic messages.
However, after the introduction and stabilization of Ethernet Backhaul in Satellite mode, as well as the later addition of full WebUI access for satellite nodes, it seems that the wireless backhaul investigation was either deprioritized or abandoned — I did not receive further follow-up or a fix, and the issue continues to behave exactly the same today.

During the failure:

TV on Ethernet → LAN OK, Internet fails

laptop on Ethernet → LAN OK, Internet fails

laptop on Wi-Fi → LAN OK, Internet fails

 

LED remains normal (no exclamation mark), Tether shows the node as connected, and LAN bridging stays fully functional — confirming that the failure occurs only inside the routing/backhaul forwarding process of the wireless BE550, while the wireless link itself remains stable.

 

I also found a temporary workaround:
by connecting the wireless BE550 to a Tapo smart plug and scheduling an automatic daily restart, the issue does not appear.
So a daily reboot of the wireless BE550 prevents the failure from happening.

 

There is also a smaller, separate LED-related bug where LEDs eventually turn themselves back on after being disabled.

This suggests a possible configuration-synchronization issue between BE800 ↔ BE550.

And happen in both Ethernet and wired BE550 satellites nodes.

 

This behavior is independent of the routing issue but has been consistently reproducible.

 

 

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