Smart Hub can be accese Local Only

Smart Hub can be accese Local Only

Smart Hub can be accese Local Only
Smart Hub can be accese Local Only
Friday
Model: Tapo H100  
Hardware Version: V1
Firmware Version: 1.20

Hello. I've connected a new Tapo H100 hub to my WiFi Router, but it shows it doesn't have internet and I can manage it only locally. On my router is activated many security rules, Geo Block and other blacklists. Maybe Tp-Link server is blocked by my router, can you tell me the hostname or IP address of the TP-Link servers for me to add it to a whitelist so that Tapo Hub H100 could reach it? Thank you.

 

hub

 

hub2

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Re:Smart Hub can be accese Local Only
Yesterday

  @Selfish21 

 

Multiple domains and servers are used to ensure the product's proper operation. What you inquire is not a common step we would recommend when users encounter such issues.

 

For your case, please refer to the suggestions provided here. Cannot use the Tapo/Kasa app to control my smart devices

 

For further investigation, reach out to our support team. Contact Technical Support

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