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Troubleshooting Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App

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Troubleshooting Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App

TroubleshootingTapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
3 weeks ago - last edited Friday
Tags: #Motion Detection
Model: Tapo D210   TD21  
Hardware Version:
Firmware Version:

This Article Applies To

Tapo D210(US/EU/JP/KP) V1.0

TD21(US/UK) V1.0

 

Description

Recently, you might have noticed that the Tapo D210 V1 or TD21 V1 doorbell has stopped detecting motion or recording events, except when you are watching the live stream in the Tapo app, where detection and recording work normally.

 

Troubleshooting Guide

Set the doorbell's detection sensitivity to the maximum level, then run the detection-range test on your doorbell. *We recommend conducting multiple tests to avoid coincidental or inconsistent results. How to test the detection range of Tapo battery camera

 

If the doorbell cannot detect anything during testing, or if the detection range is noticeably limited—for example, within just 1–2 meters, the issue is likely hardware‑related, specifically with the PIR sensor. In this case, a replacement will be needed. To proceed with the warranty, please contact the retailer or local TP-Link support. Contact Technical Support

 

For other cases, please contact technical support for further investigation.

 

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#1
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26 Reply
Re:Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
3 weeks ago

@rchosen  Beta firmware 1.1.0 Build 260106 Rel.62397n has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.

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#2
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Re:Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
2 weeks ago

@TheKat  Beta firmware 1.1.0 Build 260106 Rel.62397n has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.

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#3
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Re:Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
2 weeks ago

  @Wayne-TP  my Tapo D210 has the same problem

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#4
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Re:Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
2 weeks ago

@MarieP  Beta firmware 1.1.0 Build 260106 Rel.62397n has been sent to your devices, you may check it 30 minutes later in the Tapo app and perform the update.

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#5
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Re:Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
a week ago

@Rod1987  Beta firmware has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.

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#6
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Re:Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
a week ago

  @Wayne-TP I sent you a message, can you please assist?

 

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#7
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Re:Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
a week ago

@BuddyL  Beta firmware has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.

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#8
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Re:Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
a week ago
Hi I’m having the same problem
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#9
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Re:Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
Tuesday

  @Wayne-TP I've sent over a private message with the model number and MAC address. Please let me know when you've sent the updated firmware. Thanks in advance :)

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#10
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Re:Solution: Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
Wednesday

@Samfuss3 @MrChuter  Beta firmware has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.

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#11
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Helpful: 1

Views: 917

Replies: 26

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Motion Detection
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