Troubleshooting Tapo D210/TD21 Won't Wake Up Unless Watching Liveview in the Tapo App
This Article Applies To
Tapo D210(US/EU/JP/KP) V1.0
TD21(US/UK) V1.0
Description
Recently, you might have noticed that the Tapo D210 V1 or TD21 V1 doorbell has stopped detecting motion or recording events, except when you are watching the live stream in the Tapo app, where detection and recording work normally.
Troubleshooting Guide
Set the doorbell's detection sensitivity to the maximum level, then run the detection-range test on your doorbell. *We recommend conducting multiple tests to avoid coincidental or inconsistent results. How to test the detection range of Tapo battery camera
If the doorbell cannot detect anything during testing, or if the detection range is noticeably limited—for example, within just 1–2 meters, the issue is likely hardware‑related, specifically with the PIR sensor. In this case, a replacement will be needed. To proceed with the warranty, please contact the retailer or local TP-Link support. Contact Technical Support
For other cases, please contact technical support for further investigation.
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@Wayne-TP mine is the same! It just stopped detecting a couple of weeks ago.
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@SPH501 let me know how you get on if you don't mind 🤗
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@MrChuter First response, not great. Some AI chatbot telling me to do what I have already done!!!
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@Wayne-TP hi mine has also stopped waking for events how can this be fixed thanks
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@SPH501 yeah same. I know there's nothing wrong with the settings or where it's mounted cos 4 days ago it worked perfectly in that spot with those settings. I also know the PIR sensor works because it detects when the app is open. Frustrating, I've only had the thing 3 weeks....
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