TC42 Animal detection not working

TC42 Animal detection not working

TC42 Animal detection not working
TC42 Animal detection not working
Wednesday - last edited Thursday
Model: TC42  
Hardware Version: V2
Firmware Version: 1.2.1

Hi, I have a pair of TC42 pan and tilt cameras with really poor animal detection (in daytime and nightime mode)

The cameras are mounted approx. 3 meters above ground and are pointing to an area about 3-4 meters from the wall.
With max sensitivity (10) the camera doesn't detect cats, and hardly detects dogs. Person detection and tracking works great.

For various other reasons we recently changed all our cameras from Arlo to Tapo.

One of the really good functions on the Arlo camers was the animal detection.

 

This is a very important function for us, since we have small livestock in outdoor enclosures, and we want to be alerted if cats, dogs and similar animals like foxes or badgers are in the detection area. We do not want the movement detection on since headlight/shadows from passing cars keeps triggering this.

 

Is there any solution like upgrading to a newer/different Tapo camera or firmware update that can solve this?

 

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Re:TC42 Animal detection not working
Friday

  @Orjan_Halv 

 

For your case, we recommend reaching out to the support team for assistance directly. Contact Technical Support

 

Please include the following information in your email for efficient follow-up:

1. Detailed description of the problem.

2. Mac address of the camera.

3. Some video examples showing the issue, along with screenshots of the Playback page (which lists the event corresponding to the provided video). In these clips, dogs or cats are recorded, but the video does not include the Pet Detection tag.

*Download the video clips directly in the Tapo app, don't use screen recording. How to save and download videos from Tapo devices

4. Provide screenshots of the camera’s detection settings, showing which detection types are enabled and their specific configuration.

5. Other details you would like to add.

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