Tapo C560WS h200
Whenever the Tapo camera is connected to the hub, the facial recognition notifications don't work and only start working when you remove the hob and use the cameras SD card. Why is this? Both the camera and the hub have been updated to the latest firmware. Other
Wayne-TP wrote
I’d like to clarify the specifics: when the camera is set to save videos to the hub, is the problem that:
- You are not receiving facial recognition notifications, but the videos are being recorded normally?
- Or are you missing both the notifications and the video recordings?
Here are some suggestions for your case, you can have a try.
- Ensure both devices have the latest firmware installed. How to update the firmware of the Tapo devices on the Tapo App
*What are the current hardware and firmware versions of your camera and the hub?
- Restart both the camera and the hub.
- Reinsert the SD card in the hub.
@Wayne-TP hi the problem is number one. I am not getting the notifications for facial recognition but the videos are recorded normally. Also, all the other notifications work fine like person detection motion detection, etc. I have already tried the suggestions both devices have Lates firmware. I have restarted devices but cannot get the notifications for facial recognition and only happens when connected to the hub. Also, if you go to manage facial recognition notifications, they are recorded