T315 - app not refreshing temperature or humidity.

T315 - app not refreshing temperature or humidity.

T315 - app not refreshing temperature or humidity.
T315 - app not refreshing temperature or humidity.
a week ago - last edited a week ago
Model: Tapo T315  
Hardware Version: V1
Firmware Version: 1.8.0 Build 230921

Topography:

 

T315/T310 > H200 > EAP110-Outdoor > TL-PA7017PKIT > Deco X50 > Internet.

 

Problem:

 

Having fitted two T315 and one T310 to the above network, the app will not refresh the temperature and humidity measurements until I tap through to the graphs, which appear to have updated.

 

However, automations to turn heaters on via Tapo P110 are working in a timely manner. Only the tiles on the app do not update or refresh.

 

This is on all three sensors.

 

Additional info:

 

I have several additional T315/T310 inside the house controlling the temperature on KASA KE100s. These are connected to one of four Deco X55/X60 via a KASA hub. These update on the app immediately.

Prior to adding the three T315/T310, I used an X50-Outdoor (topography as above except I replaced an H100 with an H200). The sensors refreshed perfectly through this topography. However, I needed additional reach for outfdoor cameras and the EAP110 improved the range. 

I would rather not reintroduce the X50-Outdoor.

All sensors, hubs, APs and Decos have the latest firmware.

 

It appears to be an issue with either the H200 or the EAP110-Outdoor as these are the only parts I have changed. 

 

Any assistance would be gratefully received.

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#1
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5 Reply
Re:T315 - app not refreshing temperature or humidity.
a week ago

@admin 

 

Is anyone able to help me with this?

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#2
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Re:T315 - app not refreshing temperature or humidity.
Wednesday

  @SteveWex 

 

Which section are you referring to specifically? Please share a screenshot here.

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#3
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Re:T315 - app not refreshing temperature or humidity.
Wednesday

 

@Wayne-TP 

 

The Home Screen:

I also have a screengrab video showing it refreshing only when the tile is tapped then returning to the Home screen: https://share.icloud.com/photos/0f4hKj9aJ4SDreygkJCnM80yQ

 

 

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#4
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Re:T315 - app not refreshing temperature or humidity.
19 hours ago

  @SteveWex 

 

On the app home screen, Tapo T315's device card will automatically update its data when either of the following changes is detected:

  1. Temperature changes by more than 0.3°C.
  2. Humidity changes by more than 3%.

 

A manual refresh will always update the data immediately -- such as your operation. Additionally, if your sensor is set to Balanced Mode (Device Settings > Operation Mode), then data will be updated when larger changes occur.

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#5
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Re:T315 - app not refreshing temperature or humidity.
12 hours ago

  @Wayne-TP 

 

Can I ask you to review again. If you do you will see that the tile view only refreshes when I tap the tile.

 

The example show refreshes the left hand tile from 6.5 to 12.4 degrees, and the right-hand tile from 8.5 to 18.6, both well outside the 0.3 degrees it is set to refresh at.

 

This happens on ALL devices linked to the H200 via EAP110-Outdoor. I have a KASA Hub indoors and all the tiles refresh correctly and as expected as per specifications you have laid out above.

 

Please review again.

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#6
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