C210 not recording to cloud
I have C210 camera who normally record to the cloud and stopped recording since Saturday. I can view the camera live but just wont record.
I have done the following :
I reinstalled the app
Firmware is up to date
Subscription is up to date.
I rebooted the camera
All of the detection settings have been confirmed.
any idea what went wrong?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello,
Tapo Care stores only detection-triggered clips in the cloud for 7 or 30 days (based on your plan). Older clips are automatically deleted. If no cloud videos appear:
1. Ensure both camera and Tapo App firmware are up-to-date.
2. Verify if the camera is added to the Tapo Care plan: How to add new cameras to my Tapo Care plan
3. Enable detection and increase sensitivity on the Tapo APP > Device Settings > Detection page.
4. Turn on the camera alarm and walk in front of the camera to confirm detection works and triggers the alarm.
5. Confirm the camera is connected to the internet/cloud (solid green LED, accessible via mobile data).
6. Improve network quality by moving the camera closer to the router.
Refer to this article for more troubleshooting: Troubleshooting for cloud video recordings of Tapo Camera
Best Regards,
- Copy Link
- Report Inappropriate Content
Hello,
Tapo Care stores only detection-triggered clips in the cloud for 7 or 30 days (based on your plan). Older clips are automatically deleted. If no cloud videos appear:
1. Ensure both camera and Tapo App firmware are up-to-date.
2. Verify if the camera is added to the Tapo Care plan: How to add new cameras to my Tapo Care plan
3. Enable detection and increase sensitivity on the Tapo APP > Device Settings > Detection page.
4. Turn on the camera alarm and walk in front of the camera to confirm detection works and triggers the alarm.
5. Confirm the camera is connected to the internet/cloud (solid green LED, accessible via mobile data).
6. Improve network quality by moving the camera closer to the router.
Refer to this article for more troubleshooting: Troubleshooting for cloud video recordings of Tapo Camera
Best Regards,
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
ohgallery wrote
Hi,
Thank you for your post.
Have you experienced a similar issue? To better assist you, please provide detailed information about the problem so we can offer more effective guidance.
Best Regards,
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 154
Replies: 3
Voters 0
No one has voted for it yet.