ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED

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ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED

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ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-04 14:37:29 - last edited 2023-07-21 08:02:18
Model: ER605 (TL-R605)  
Hardware Version: V2
Firmware Version: 2.1.3

Hello friends

 

after Upgrade to 2.1.3 I have a problem at 2 customers, both have VDSL modems so ER605 connects over PPPOE to the internet.

After some hours, both ER605 are showing DISCONNECTED on Omada.

Everything is working, but you cant manage the router any more. If we restart the router (take off the power cord), it is showing CONNECTED again, but only for few hours...

 

 

Is it a bug or a feature? cheeky

 

please, solve it...

 

thank you

Regards

Alex

 

 

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#1
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1 Accepted Solution
Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED-Solution
2023-07-21 08:02:14 - last edited 2023-07-21 08:02:18

Hi All,

 

A newer 2.1.4 Beta firmware has been released for trial, please follow the post link below for details.

ER605 V2_2.1.4_Build 20230720 Beta Firmware For Trial (Released on July 21st, 2023)

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
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#16
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Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-06 03:25:37 - last edited 2023-07-06 03:26:20

Hi @kogan,

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230709001, please check your email box and ensure the support email is well received. Thanks!

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-08 21:12:28

image

@Clive_A,

I have this exact same issue after upgrading my ER605 V2 Router to version 2.2.0. Please let me know if there is anything I can do.

Thank you,

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#3
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Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-09 02:36:14
For now schedule a nightly reboot of the router. I have been chasing a similar bug for over a year now.
<< Paying it forward, one juicy problem at a time... >>
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#4
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Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-09 04:09:27

  @Actuary 

Same here after upgrading my ER605 V2 Router to version 2.2.0

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#5
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Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-09 07:01:39 - last edited 2023-07-09 07:02:44

  @kogan 

after Update to 2.2.0 nothing changed - BUG stil exists.

 

@d0ugmac1  Reconnect @ night dont work, when the status is already "disconnected"

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#6
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Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-09 18:19:00
You set up the nightly reboot to prevent it from gettingbto tge Disconnect state in the first place . Once it gets tobtge permanent Disconnect state you have to reboot it to bring it back online.
<< Paying it forward, one juicy problem at a time... >>
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#7
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Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-09 18:25:13

  @d0ugmac1 

Thanks, captain obvious ;-)

The main problem is - after disconnecting the powercord, after 2-3 hours the router is in "disconnected" status.

So, it does not help to let it reboot @ night, because it wouldnt work :-(

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#8
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Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-11 03:42:23

  @Actuary 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230717052, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#9
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Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-11 03:45:10

  @Zathras 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230717145, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#10
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Re:ER605 V2 after Upgrade to 2.1.3 shows DISCONNECTED
2023-07-11 04:24:55

  @Clive_A 

Thanks Clive.  Response email sent.

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#11
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