Video lost notifications within minutes

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Video lost notifications within minutes

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Video lost notifications within minutes
Video lost notifications within minutes
2023-10-30 21:14:00 - last edited 2023-11-09 07:18:27
Model: VIGI C230  
Hardware Version: V1
Firmware Version: 1.0.2

I've installed several cameras in my office.

One of them is a C230. Since a few days I get multiple "video lost" notifications within minutes. What can I do to find the reason why this happend?

 

A few days ago we had a blackout because of a damaged lightbulb. But I was getting this video lost notificaton also before that happend.

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#1
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Re:Video lost notifications within minutes-Solution
2023-11-09 06:45:08 - last edited 2023-11-09 07:18:27

Hi  @Clive_A ,

a new camera arrived yesterday.

No more video lost notifications happend. Seems to be a hardware issue.

I'm sending the camera in for review.

 

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Re:Video lost notifications within minutes
2023-10-31 03:11:29

Hi @farew 

Thanks for posting in our business forum.

Would recommend you check the Ethernet cable first. I cannot rule out that there is a problem with the camera due to your power outage. But if it worked after the blackout, it should not be damaged at that time.

It might be an unstable power. How do you supply power to it? If you use PoE, check the Ethernet cable. Replace a new cable.

If you use the power, remove the power place it with a different one and test it.

 

There isn't much we can do. Just consider the power and the cable(data) transmission. Let's see.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:Video lost notifications within minutes
2023-11-02 18:44:58

Hi @Clive_A ! Thanks for your response.

I'm gonna try your recommendations and get back on here if I know more.

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Re:Video lost notifications within minutes
2023-11-03 12:41:55

Hi again @Clive_A ,

 

I've tested the camera on several ports and with different cables.

The video lost notifications are still there. The camera is defective. Where can I send it for repair/replacement?

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Re:Video lost notifications within minutes
2023-11-06 01:34:50

Hi @farew 

Thanks for posting in our business forum.

farew wrote

Hi again @Clive_A ,

 

I've tested the camera on several ports and with different cables.

The video lost notifications are still there. The camera is defective. Where can I send it for repair/replacement?

If you believe it is a hardware defect, contact your regional support for RMA-related issues. Or if it is still under the retailer's warranty, see the retailer.

If the issue persists on the new replacement/device, you may have a network or power issue instead.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:Video lost notifications within minutes-Solution
2023-11-09 06:45:08 - last edited 2023-11-09 07:18:27

Hi  @Clive_A ,

a new camera arrived yesterday.

No more video lost notifications happend. Seems to be a hardware issue.

I'm sending the camera in for review.

 

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