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ISP Load graph not displaying properly after upgrade to 5.12.9

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ISP Load graph not displaying properly after upgrade to 5.12.9

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ISP Load graph not displaying properly after upgrade to 5.12.9
ISP Load graph not displaying properly after upgrade to 5.12.9
2023-11-02 16:38:31 - last edited 2023-11-02 16:39:44
Tags: #Firmware Update #Controller #ISP Load
Model: OC300  
Hardware Version: V2
Firmware Version: 5.12.9

After the upgrade from the previous stable firmware release to the current 5.12.9 the ISP load graph is all messed up. It only appears to show the latency (load is gone) and it has gaps and the graph doesn't match reality. I also did an in-place replacement of the ER605 v2.6 after the controller upgrade with an identical model as the first one was failing - that firmware is 2.1.2. The actual internet and response appears good, so there is no customer impact but I rely on this ISP load graph to tell me important details.

 

Note: I did open the browser in incognito mode (Chrome) to test this

 

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#1
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5 Reply
Re:ISP Load graph not displaying properly after upgrade to 5.12.9
2023-11-02 18:21:17

  @OrangeStreet 

 

What is your WAN online detection interval set at?

 

 

I can not teach anyone anything - I can only make them think - Socrates
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#2
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Re:ISP Load graph not displaying properly after upgrade to 5.12.9
2023-11-02 18:50:39 - last edited 2023-11-02 18:54:17

  @KimcheeGUN 1 minute. It was fine in the previous firmware release with the same settings.

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#3
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Re:ISP Load graph not displaying properly after upgrade to 5.12.9
2023-11-03 06:34:58 - last edited 2023-11-03 06:35:42

Hello @OrangeStreet,

 

Thank you so much for taking the time to report the issue to our community!

 

Have you tried it with different web browsers? You may try clearing the cache and history of browsers.

Please physical reboot the controller for testing in case it just stuck for the moment.

From which controller version did you upgrade to V5.12.9?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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Re:ISP Load graph not displaying properly after upgrade to 5.12.9
2023-11-03 13:54:21

  @Hank21 I have cleared cache/cookies, tried different browsers and tried from different computers and no luck. I have rebooted the controller twice since this has started happening and that has not helped. I upgraded from version 5.9.32 - the previous official release.

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#5
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Re:ISP Load graph not displaying properly after upgrade to 5.12.9
2023-11-24 06:45:08

Hi @OrangeStreet,

 

A newer 5.13 Beta firmware has been released for trial, please follow the post link below for testing whether this issue still occurs.
Omada SDN Controller_V5.13 Beta (Updated on Nov 21st, 2023)

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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Information

Helpful: 0

Views: 595

Replies: 5

Tags

Firmware Update Controller
ISP Load
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