Solution RTSP issue
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi Guys,
I am using EZVIZ DB1 PRO doorbell and sending the RTSP stream to Vigi NVR, I can see the doorbell stream inside the network but not remotely via the vigi app.
Is this an issue with ports needing to be open, is anyone else doing something similar?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi @iTrim
Thanks for posting in our business forum.
iTrim wrote
Hi @Clive_A
I can see the doorbell recordings using playback in the app but not the live view using the app outside the local network.
The app says "Device is offine" but the device is not offline as it is recording to the NVR as I can see the playback recordings.
Thank you for your time
VIGI app uses a sub-stream to pull the video image. Can you check if you have enabled the main and substream on the doorbell or NVR?
- Copy Link
- Report Inappropriate Content
@Clive_A Thank you clive, I added the substream to the RSTP and it now works remotely.
Thank you for your assistance with this issue
- Copy Link
- Report Inappropriate Content
Hi @iTrim
Thanks for posting in our business forum.
Is the NVR connected to the Internet?
NVR is bound to your TP-Link ID? Same ID on your app?
The stream is on and through our server and sent to your VIGI app. You don't have to open the port unless you want to use your own Internet for the video stream.
You probably should check the two aspects I mentioned above. Or give more description on the error you see and the way you access the NVR via the app.
- Copy Link
- Report Inappropriate Content
Hi @Clive_A
I can see the doorbell recordings using playback in the app but not the live view using the app outside the local network.
The app says "Device is offine" but the device is not offline as it is recording to the NVR as I can see the playback recordings.
Thank you for your time
- Copy Link
- Report Inappropriate Content
Hi @iTrim
Thanks for posting in our business forum.
iTrim wrote
Hi @Clive_A
I can see the doorbell recordings using playback in the app but not the live view using the app outside the local network.
The app says "Device is offine" but the device is not offline as it is recording to the NVR as I can see the playback recordings.
Thank you for your time
VIGI app uses a sub-stream to pull the video image. Can you check if you have enabled the main and substream on the doorbell or NVR?
- Copy Link
- Report Inappropriate Content
@Clive_A Thank you clive, I added the substream to the RSTP and it now works remotely.
Thank you for your assistance with this issue
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 580
Replies: 4
Voters 0
No one has voted for it yet.