Troubleshooting Troubleshooting the VIGI App Notification Issues
Troubleshooting the VIGI App Notification Issues
Tags:
#VIGI App
#Notification
This Article Applies to:
VIGI app
Issue Description:
VIGI app on Android/iPhone cannot receive a notification.
Troubleshooting Steps:
1. Check your phone system.
If it is Android, please make sure your phone is installed with the Google Framework(Service).
Push notifications on the VIGI app rely on Google's service.
For more details about the Google Service, please visit the Google docs: Keep your device & apps working with Google Play Services
2. Make sure your phone or network can access the servers of the VIGI.
If there is a national firewall blocking access to the VIGI servers or any of the Google Framework servers, you cannot receive the notification either.
3. Make sure you are using a public DNS server.
If you are using ad-block DNS servers or a self-hosted server, you may be blocked by the rules on the DNS servers.
4. Avoid a VPN connection while you are using the VIGI.
VPN may hijack or replace the DNS servers and eventually, you may experience the same issue in point 3.
5. Check the mode and notification settings.
Disable DND mode and make sure you have enabled the notification for VIGI. You can follow the steps in this guide: Why Can’t I Receive VIGI App Notifications After Turning On Notifications?
Update Log:
Aug 30th, 2024:
Release of this article.
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Feedback:
- If this was helpful, welcome to give us Kudos by clicking the upward triangle below.
- If there is anything unclear in this solution post, please feel free to comment below.
- If you encounter such an issue, please follow the troubleshooting above to check your settings. Besides, ensure your Omada Controller and Gateway are running with the latest firmware.
- If the issue still exists after you try the suggestion above, please feel free to comment below or contact our support team with a detailed description of your issue and the steps you have tried.
Thank you in advance for your valuable feedback!
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