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Forums/ Feature Requests
2024-08-20 09:52:17
Re:Time Between Notifications
@Maton Hi, Generally, the same type of camera notifications will not be pushed too frequently, and there may be 1-2 notifications of the same type within 1 minute. If you receive 10 person-detected...
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Forums/ Tapo Smart Camera
2024-08-20 09:14:40
Re:Device Limit Error on Tapo Camera - Video Quality Downgrade
@SubM Hi, Generally, if your phone is connected to the same Wi-Fi as the camera, this live stream on your phone counts as local viewing. I have escalated your case to the tech team, and they will...
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Forums/ Tapo Smart Camera
2024-08-20 08:27:25
Re:C500 no/bad sound
@Hompie Hi, Could you please share a video showing the reported issue after updating the firmware? If you have a video showing the original sound on the Tapo C500 to compare is highly appreciated....
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Forums/ Tapo Smart Camera
2024-08-20 08:21:18
Re:Tapo C520WS ONVIF motion detection not working
@TjerkVisser Hi, the new firmware is sent to your camera, you can update the firmware via the Tapo app and check if it helps.
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Forums/ Feature Requests
2024-08-20 08:13:09
Re:I suggest turning off the sound feature.
@Daniel7215 Hi, Thank you for your feedback. You can vote on the thread "grant/deny permissions for a shared device" and leave your comments, I'll keep logging the feature requests and forward them...
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Forums/ Tapo Smart Camera
2024-08-20 08:08:07
Re:Tapo D130: The First Tapo Smart Wired Video Doorbell
@druck Hi, It's not recommended to buy a camera from the US and use it in the UK, we can't provide an international warranty, and the Tapo D130 supports 8~24V AC power. Except for the Tapo D130, we...
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