What is the Detection Range Test feature? The Detection Range Test feature allows you to test the battery camera's activity detection zone. This diagnostic tool is instrumental in mapping out the...

@limar4n1 Hi， The firmware has been pushed to your camera, please ensure your camera is online and then update the firmware via the Tapo app. Best Regards

@akosi_LH Hi， A factory reset will remove the configurations on the camera but won't change the firmware. If you have not upgraded the firmware on the camera, a factory reset on the camera will...

@Valdano Hi， If the tech support offers to replace the camera after troubleshooting, you can follow their suggestion to get a replacement for a try. If you have any questions about the RMA process,...

@Joanne32768 Hi， You can refer to the instructions below to place your camera. We do not recommend placing the camera behind glass/window since the infrared lights may cause reflection when the...

@LadyShine Hi， If the audio from the camera sounds muffled or unclear, you may try the following troubleshooting suggestions: 1. Make sure that there are no obstructions covering the microphone and...