@gensay Hi, In this situation, you can try the other two tips in this post and check if the chime can pair with the camera. If it failed, you can contact your retailer or technical support team to...

@Muzzmonster76 Hi, Cloud recording duration is primarily determined by detected motion. For the Tapo Care cloud service, each video clip's length is limited to 3 minutes. If your cloud video clips...

@whineytable Hi, Please confirm the following information about the reported phenomenon. 1. With the notification feature enabled, when you go to the camera's Live View > Playback & Download >...

@TomC1 Hi, In your situation, please try the following steps. 1. On the doorbell camera, please press and hold the Sync/Reset button and the Anti-Theft Button simultaneously for 10 seconds to disable...

@Leighdegree Hi, As you can see in the TD21 datasheet, it supports Motion Detection, Person Detection, Pet Detection, and Vehicle Detection. It's unable to recognize familiar faces and stranger...

@Az4721987 Hi, The reasons for remote control failures may vary depending on different usage scenarios. In your situation, please follow the instructions below to troubleshoot. What to do if I can't...