@whineytable Hi, Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Abengers Hi, Typically, you can follow the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline?...

@Az4721987 Hi, For the 'black dot' phenomenon: 1. Please send me a screenshot of the camera's live view page. 2. Please wipe the lens with a clean, dry cloth to confirm that the lens is clean. You...

@MikeSC60 Hi, If you can access the camera in the Tapo app, you can tap the Reboot Camera button to turn the camera off and on(this is a soft reboot). You can use the Reboot Camera button to recover...

@HanB Hi, Thank you for the information provided. It seems the reported phenomenon is not only related to the Tapo product but also to the phone (Redmi A3). I have escalated your case to our tech...

@gensay Hi, In this situation, you can try the other two tips in this post and check if the chime can pair with the camera. If it failed, you can contact your retailer or technical support team to...