@adfooz @thebunk Hi, Thank you for the information provided. I have escalated your case to the tech team for further analysis, and they will follow up on this case via email. Please wait patiently....

@JohnRose Hi, I'm not an AI. 1. According to the information you provided, if your phone cannot see the default SSID of the Tapo C310 and the app cannot find the camera during the configuration...

@JohnRose Hi, I'm not an AI. I'm trying to help you and provide suggestions based on the information you provide. In your case, please reply to us with the test results after troubleshooting by...

@StefanG_home Hi, The new firmware of the Tapo C210 supports the static IP address feature, you can try configuring a Static IP address for the camera on the Tapo app > camera's Device Settings >...

@Caty-secur_63 Hi, You can refer to the instructions below to share your Tapo device on the Tapo app. How to share my Tapo Smart Devices with my family? If you fail to share your Tapo device, please...

@frank71100 Hi, You can check if the below tips are helpful. 1. Make sure the camera lens is clean and ensure that your Tapo app is updated. 2. Reboot the camera to disconnect other devices that may...