@SteWa Hi, We do not have the instructions to downgrade the camera's firmware. In your situation, please go to the Tapo app > Me > Third-Party Services > Third-Party Compatibility page, enable the...

@Itso_G Hi, You can refer to the instructions below to troubleshoot if you can't view the camera's live feed properly. What should I do if I can't view the Tapo camera? If the same phenomenon...

@AlanChristen Hi, You can try the following steps and see if they help. 1. Remove the battery from the camera, and remove the SD card from it if there is one. Wait for two minutes, then insert the...

@AlainSat Hi, You can refer to the instructions below to view the camera via RTSP/Onvif. How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol Please note that the Tapo battery-powered...

@aps62 Hi, If your camera can't connect to your router's Wi-Fi, you can try pressing and holding the reset button on the camera for 10 seconds to factory reset it, then reconfigure it to connect to...

@Jack_Paterson Hi, You can try the following steps and see if they help. 1. Please ensure your router is working fine. You can connect a computer to the router with an Ethernet cable and check...