@Ang-123 Hi, Please check if the following instructions help. What can I do if my iOS Tapo app keeps playing the same cloud video clip? Best Regards

@adfooz @thebunk Hi, For the reported issue, please send me(@Solla-topee) the MAC address of your camera via a private message. Best Regards

This article applies to: Tapo iOS App Phenomenon Description On the widget page, the widget consistently displays "Welcome to Tapo" and prompts the user to log in to the Tapo app, even after the user...

@CiTro Hi, I have escalated your case to the tech team, and they will follow up on this case via email. You can then send the log file to them via email. Best Regards

@HobGobling Hi, The below link includes the instructions to add the camera on iSpy and VLC program. How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol Best Regards

@artndes9 Hi, 1. Please go to the Tapo app > Camera's Device Settings > Device Info page, tap the Wi-Fi icon, and send us the RSSI value. 2. Send me(@Solla-topee) the MAC address of your camera via a...