@Rich1503 Hi, You can refer to the instructions below to troubleshoot the cloud video recordings issue. Troubleshooting for cloud video recordings of Tapo Camera Please help confirm the following...

@Trumanw Hi, You can try the following steps if the doorbell camera does not respond to a factory reset. 1. Turn off the doorbell camera, and move it to a location that does not have much...

@Mayte0110 Hi, If your cameras are bound to the same TP-Link account, you can use the same Tapo app to control them even if they are in different locations. To bind your camera to your TP-Link...

@Ilkka70 Hi, You can refer to the instructions below to see what is the Wake-up Sensitivity of the battery camera. What is the Wake-up Sensitivity of my battery camera/doorbell? From your...

@DJC-1995 Hi, Taking the connection between the router and the camera as the horizontal line, the direction of the antenna is preferably perpendicular to the horizontal line. The direction of the...

@chinkung Hi, In this case, can you share the pictures of the Tapo C100 V2 & V4 Live View page when they work in the Night mode at the same location for a comparison? Please send me(Solla-topee) the...