@TiamYee Hi, The new firmware(1.1.9 Build 240223 Rel.56143n) is fully rolled out, once your Tapo C220 is online, you can update the firmware via the Tapo app. How to update the firmware of the...

@Giandroid Hi Generally, the image on the Line-Crossing Detection page will automatically sync with the camera's Live View page. Please try to go to the camera's Live View page to ensure the page is...

@ItsMeHi Hi Please help confirm the following information for the reported case. 1. Can you send me a picture that shows the "detected events" list disappears? 2. Please send me the pictures of the...

@FrancisFogbound Hi If you fail to set up your camera, you can refer to the link below to troubleshoot. What should I do if I fail to configure Tapo Camera? If the problem remains, please help...

@groyee Hi If you fail to stream the Tapo camera via the RTSP/ONVIF protocol, you may refer to the article for the troubleshooting: What can I do if fail to stream the Tapo camera via the RTSP/ONVIF...

@NickScout Hi Please help confirm the following information for the reported case. 1. On the doorbell's Device Settings>Doorbell page, is the Doorbell Video Call enabled? 2. Please send me the...