@PeterMa Hi, The Shared account can't access to the cloud video clips and there is no option on the Tapo app to enable it. However, if you insert an SD card into the camera, the Shared account can...

@Mellodello Hi, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come...

@blade909 Hi, Since we roll out the new firmware gradually, you may see a new firmware is available for your camera model but can't update to the new firmware on the Tapo app. In this situation,...

@ElAlem Hi, It's recommended to go to Where to Buy on the Chile official website to see if you can buy the Tapo C720 from online stores or retailers. Best Regards

@Walle123 Hi, Please help confirm the following information for the reported case. 1. What's the model number of the router in your holiday home? Whether other non-Tapo devices in the holiday home...

@ziomauri Hi, Please refer to the link below to check if your configuration on the camera and the steps to set up the RTSP stream are correct or not. How can I view my Tapo camera on PC/NAS/NVR...