@HMo Hi, If you are away from the camera, please ensure your Tapo app is up to date. Then, try rebooting the camera via the Tapo app and check if you can format the SD card in the Tapo app. If the...

@CBR600 Hi, Thank you for the video provided. On the camera's Live View page, please set the microphone volume to a low level, and then check if the same phenomenon occurs. If so, you can contact...

@Arthur060 Hi, You can refer to the instructions below to troubleshoot if you can't load the camera's live feed. What should I do if I can't view the Tapo camera? If the same phenomenon persists,...

@GaePec Hi, 1. A microSD card is not mandatory; you can use it only when needed. 2. The Recording Schedule option is available only after a microSD card is inserted. If you have subscribed to the...

@Mimik Hi, Thank you for the screenshots and information provided. In your situation, please go to the camera's Device Settings page to tap the Reboot Camera option when the live feed page is grayed...

@steinein Hi, It's unable to remotely access your camera after receiving the MAC address. I want the MAC address to check the version info and other relevant info for analysis of the reported...