@TapoC530W- Hi, The phenomenon you reported is very likely related to the use of an extension power cable. Please connect the camera to the original power adapter and power cord, then check whether...

@BootGenius Hi, Thank you for the information provided. I've seen the logs you posted; however, they're not enough to identify the root cause of the disconnect. I have escalated your case to our tech...

@AussieSusan Hi, Does the Tapo C500 show as offline in the Tapo app? If so, please try removing the camera from the Tapo app, removing the SD card from the camera if there is one, pressing and...

@semir333 Hi, For the reported phenomenon, the following instructions will help. What to do if the Tapo app reports "You've reached your device limit for playing this video" Tapo cameras support up...

@Cioran Hi, The Tapo Device Status widget is available for certain Tapo devices, like sensors. If your camera does not appear as an option, it is not currently supported. However, you can refer to...

@luckyskk Hi, Please confirm the following information for the reported phenomenon. 1. Have you inserted an SD card into the camera to store video recordings? 2. Please enable the Alarm feature on...