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cannot connect to n78 or n28

cannot connect to n78 or n28

cannot connect to n78 or n28
cannot connect to n78 or n28
a week ago
Tags: #Network Connectivity #Firmware Update
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.3.1 Build 20250918 Rel. 49303

deco always connect to b28 only and cannot connect to band n78 or n28

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#1
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5 Reply
Re:cannot connect to n78 or n28
a week ago

  @boyz88 

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#2
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Re:cannot connect to n78 or n28
Thursday

  @boyz88 

Hi, 
In the Deco app > More > Internet > Network Mode, please select 5G only. On the Band page, select N78 or N28 only. Is the Deco X50-5G connected to the internet on band N78 or N28?

 

Please confirm the following information if the Deco does not connect to N78 or N28.
  1. Which country are you located in? Who is your SIM card provider?
  2. If you connect the SIM card to your phone, does your phone use a 5G signal? If so, which band does it connect to?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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#3
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Re:cannot connect to n78 or n28
Thursday

  @Solla-topee 

at deco only can select 5g prefered only

 

im at malaysia using u-mobile telco and on hp using band 28 and n78 for 5G connection and deco always connect to 4G band when b28 stongest

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#4
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Re:cannot connect to n78 or n28
Thursday

  @Solla-topee 

 

before udate to latest version the deco can normaly connect with b28 for anchor and n78 for main 5G connection

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Re:cannot connect to n78 or n28
Friday

  @boyz88 

Hi,

I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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#6
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Tags

Network Connectivity Firmware Update