@Hitesh111 Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter...

@Axel_D Hi, Typically, you can follow the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? For...

@Zhaoxiaohuai Hi, You can refer to the instructions below to view the Tapo camera on PC/NAS/NVR through RTSP/Onvif protocol. How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol Best...

@MikeSC60 Hi, If the camera is set up successfully and has an internet connection, such as connected to a home router's Wi-Fi (or connected to the router by an ethernet cable), you can access it in...

@ppm666 Hi, For further analysis of the reported phenomenon, please confirm the following information. 1. What are the Tapo camera's model number, hardware version, and firmware version? 2. What's...

@trousered Hi, Thank you for providing the information. The phenomenon you reported involves not only the Tapo camera but also third-party software Agent DVR. I'll escalate your case to our technical...