@JohnRose Hi, The flashing slowly red light on the Tapo C310 means the camera is connecting to the Wi-Fi rather than connected, so you can't see the Tapo C310 on the router's page. You can check if...

@Mark_Jensen Hi, 1. What's the model number of your router? 2. Take one of your Tapo C210 for a test, factory reset it, reconfigure it, and connect it to another Wi-Fi network(such as a hotspot Wi-Fi...

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@CiTro Hi, On your Motorola G84, please refer to the following steps to collect the app log for further analysis. 1. Use the Tapo app to try to reproduce the problem. 2. After the problem is...

@Basc Hi, Please check if the following tips help, and confirm more information about the reported issue. 1. Check the wireless security type on the router, and set it to WPA2-PSK if it's not. 2....

@abraca Hi, Typically, it's unable to downgrade the firmware of the camera. The new firmware of the Tapo C225 adds changes to protect product and user information security. Since there is no official...