@Fuzzbox1-_ Hi, 1. I am not sure if the protective film you mentioned is the same thing I understand. It's suggested that you take a photo of the camera lens and send it to me. This way, we can...

@SpirosX Hi, Currently, the Tapo cameras do not support the Wi-Fi backup feature on their own without the hub. You can start a new thread here with the description of your usage scenario and feature...

@nishantsbg Glad to hear that your case is resolved.

@Davidutzu_24 Hi, Thank you for providing the detailed information and usage scenarios. I'll log them and forward them to the relevant team for evaluation, and we will keep improving our product....

@SvenjaNDS Hi, Glad to hear your case is resolved now. Thank you for your feedback about our customer service. I'll forward it to the relevant team to keep improving our service. Best Regards

@TuiHill Hi, You can set the new router's Wi-Fi name, password, and security type the same as the old router. Then, turn off the old router, reboot the camera, and check if it will connect to the new...