@PatriciaC200 Hi, You can try the following steps to troubleshoot if you fail to set up your camera. 1. Please press the reset button for 10 seconds on the camera to perform a factory reset. Wait for...

@JBB0906 Hi, Typically, you can only log into a Tapo app with a TP-Link account, and you cannot change the email address of a TP-Link account. If you want to manage your Tapo devices with another...

@Gadgetman1943 Hi, The Tapo app (v3.13.503) currently requires iOS 12.0 or later. While it might be possible to find older versions of the app, Apple's App Store typically only provides the most...

@RyanAndNonoy Hi, Typically, the camera will sync date and time automatically after it connects to the internet. You can refer to the following instructions to troubleshoot if the date and time are...

@Louloukeng Hi, If you want to share your camera with another TP-Link account, please refer to the following instructions. How to share my Tapo Smart Devices with family If you want to share your...

@Pardeep123 Hi, You can refer to the following instructions to troubleshoot if the camera's detection feature is not working well. What to do if the Detection feature is not working on the TP-Link...