@Sweethome143 Hi, If your camera can't connect to your router's Wi-Fi, please try the following steps. 1. Press and hold the reset button on the camera for 10 seconds to factory reset it. 2. If the...

@shajeer Hi, You can refer to the following instructions to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? Please...

@Erickcm Hi, There was a widespread outage affecting Amazon's AWS Servers. This outage lasted for quite a long time and impacted a large number of services and devices - beyond just Tapo and TP-Link....

@Hippchikk @Kobe97 Hi, There was a widespread outage affecting Amazon's AWS Servers. This outage lasted for quite a long time and impacted a large number of services and devices - beyond just Tapo...

@d4131025 Hi, The reported phenomenon may have been caused by the AWS cloud services outage on October 20, 2025. The AWS service has been restored. Please check if you can control your cameras in the...

@dariorodt Hi, If your cameras have subscribed to the Tapo Care service, please refer to the following instructions for assistance. [2025/10/20] Announcement: AWS Cloud Service Outage Impacting Tapo...