@Hippchikk Hi, For the reported phenomenon, please refer to the following instructions. [2025/10/20] Announcement: AWS Cloud Service Outage Impacting Tapo & Kasa Cloud Video Storage Best Regards

@Fernando0112 Hi, If you can't control your camera remotely, please refer to the troubleshooting instructions below. What to do if I can't control my Tapo cameras on the Tapo app? Best Regards

@7APando Hi, Please try the following steps if your camera can't store video recordings on the inserted SD card. 1. Please refer to the following instructions to check if your storage settings are...

@Supervisor01 Hi, If you have not subscribed to the Tapo Care service, you can insert an SD card into the camera to store video recordings. Below are the instructions for configuring the recording...

@Fluby Hi, When the Tapo Pan & Tilt camera has Motion Tracking/Auto Tracking enabled, the camera's position when the tracking feature is enabled is the default position. Generally, after tracking an...

@Blund Hi, Usually, you can refer to the following instructions to troubleshoot and improve camera video quality. Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality Please...