Tapo C560WS outdoor camera goes offline
Hi,
i recently bought this device and it has a great wifi coverage but still in the app it show offline.. i have to restart the camera to solve the issue.. i had an outdoor camera on the same spot outside, which is a C520WS with that the issue never occured but i have been using it for almost a year or so... this camera i just recently got at the start of January but it needs a restart every second day... please help.
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Hi,
You can refer to the instructions below to troubleshoot if your camera keeps going offline in the Tapo app.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the same phenomenon persists.
1. What's the LED status on the camera when it goes offline in the Tapo app?
2. When the camera is online in the Tapo app, please go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.
3. You can enable the Auto Reboot feature on the camera's Device Settings > Reboot Camera page and check if that helps.
Best Regards
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Hi,
You can refer to the instructions below to troubleshoot if your camera keeps going offline in the Tapo app.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the same phenomenon persists.
1. What's the LED status on the camera when it goes offline in the Tapo app?
2. When the camera is online in the Tapo app, please go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.
3. You can enable the Auto Reboot feature on the camera's Device Settings > Reboot Camera page and check if that helps.
Best Regards
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Hi,
If you currently need to restart the camera every second day, then enabling the Auto Reboot feature may be helpful, as the camera will reboot automatically every day.
If the same phenomenon persists, please provide the following information.
1. Send me (@Solla-topee) your camera's MAC address via a private message. You can find it on the camera's Device Settings > Device Info page.
2. Please refer to the instructions to collect the camera log, and reply to us if you have collected it.
How to get the log of Tapo Camera
Best Regards
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Hi,
I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.
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