@Andrewjlc Was the hub disconnected from WiFi or from the cloud server (remote control failure)? Could you share the reason for this speculation? Why do you think this issue is related to the VPN?...

@marcox Have you tried to connect the hub to a different WiFi? Like a 5GHz guest network or a hotspot WiFi. To assist with this case, a specialist will help to follow it up through email. Please...

@JJJ33445 Can you send me the Mac address of this H100? Does the sensor record event logs normally (sensor device's page)? To assist with this case, a specialist will help to follow it up through...

@Augiek Your case is quite unusual because an existing hub normally does not affect the configuration of another hub. Anyway, glad to know that your problem has been resolved!

@m1m3r To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not...

@Airia For accurate product specification, please refer to the information on TP-Link official website or the information provided by official personnel.