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RE650 - Internet disconnections - more then few times per day

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RE650 - Internet disconnections - more then few times per day

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
RE650 - Internet disconnections - more then few times per day
RE650 - Internet disconnections - more then few times per day
2018-07-15 20:29:52
Model :

Hardware Version :

Firmware Version :

ISP :

Hi all

Anyone suffering from this issue? i saw there's another RE450 thread, tried to apply the same "fixes" but all doesn't work.
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#1
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10 Reply
Re:RE650 - Internet disconnections - more then few times per day
2018-07-17 16:19:16
Does it work at Access Point or range extender mode?

Firstly, make sure the firmware is the latest one.

If it's range extender mode, change the wireless channel of main home Wi-Fi.

If it's access point mode, try to change the channel on RE650.
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#2
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Re:RE650 - Internet disconnections - more then few times per day
2018-07-18 20:00:26
Hi Bowen

It's in Extender mode.

My firmware is already updated to the latest version, but i don't see an option to change the channels (2.4ghz & 5ghz).
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#3
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Re:RE650 - Internet disconnections - more then few times per day
2018-09-24 17:22:11
I have the same issue the extender crashes often. It has the latest firmware RE650(AU)_V1_180719

I have mine set as an extender, only using the 2.4 gig on the Telstra gateway and the RE650 is extending only the 2.4 gig.

Complaints happen at least once a day the internet disconnecting people connected to the wired network, then locks up the internet until I unplug the RE650, then all good again.

wireless devices connected to this is an Iphone, googlehome mini, apple tv (not always on) and TPlink TP-Link HS100 x 2 and TP-Link LB100 x 2.

Since I have disconnected the RE650 extender, the Telstra gateway 2.4 Gig wifi router seems to pickup all devices well even though they are far away

I have left it disconnected but would rather have the extender working as it would take the pressure off the Telstra wifi router but I cant trust it locking up the internet especially with child playing games on net.
Is there a way I can retrieve a log from the RE650 if so let me know, otherwise if you have a new firmware let me know happy to try.

I am quite technical
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#4
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Re:RE650 - Internet disconnections - more then few times per day
2018-09-27 20:05:59
I already use a WPA4226KIT AV500 Powerline WiFi Kit to connect my PC to the router as though it was connected directly by an ethernet cable.

I simply got another one of these and placed it in a double socket next to the Range Extender and connected the two with a cable. This seems to have solved my issue for the time being, having a cable link between the extender and the router rather than a WiFi link. Not ideal but at least its working.

I also reserved an IP address for the range extender and set the channels for the 2.4Ghz and 5.0Ghz to those recommended in other posts here, in the SKY hub
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#5
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Re:RE650 - Internet disconnections - more then few times per day
2018-10-01 17:29:29
Same issue with the latest firmware version ( RE650(EU)_V1_180719). Can anyone confirm if downgrading to a previous firmware solves the problem?
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#6
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Re:RE650 - Internet disconnections - more then few times per day
2019-11-18 20:47:13

Same as everyone else here. Kept disconnecting from the host. Sent it back. There's your fix.

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#9
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Re:RE650 - Internet disconnections - more then few times per day
2019-11-20 08:04:57

@SPIKER01 

 

Try to follow the instruction to narrow your problem and tell me what it is and the specific symptoms when it stops working.

https://www.tp-link.com/support/faq/2233/

 

And please tell us the model number of the main router and its hardware/firmware version. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#10
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Re:RE650 - Internet disconnections - more then few times per day
2021-10-12 03:49:53

@Kevin_Z  Let me narrow down the problem for you without filling out the form - its overheating.
Your company saved money on engineers or copper or aluminum.
Now part of chipset is restarting when can't deal with load. And we loose Zoom and Google meet connection during meetings....

Cr@p work TPLINK!

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#11
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Re:RE650 - Internet disconnections - more then few times per day
2021-10-15 07:15:57
I'm tired of reporting errors of the model RE650 V1 to them here in this community, but they don't do anything... that's sad.
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#12
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Re:RE650 - Internet disconnections - more then few times per day
2021-10-20 02:26:34 - last edited 2021-10-20 02:36:59

Hello @MediaStream 

May I know the model of your Range extender, do you mean RE will reboot if there is a heavy load? If so, you could try to connect devices on 2 different Wi-Fi bands, and connect Wi-Fi clients with heavy load on 5Ghz band, other client use 2.4Ghz band. 

Also confirm RE650 is the with the latest firmware here. Latest one is RE650_V1_201112 for now

Btw,when did you purchase the extender, and how long it has been working with the same router? 

Here is a detailed troubleshooting guide to for RE unstable issue, you could give it a try and feel free to let us know if helps: 
[Troubleshooting] Range Extender Keeps Losing Connection https://community.tp-link.com/en/home/forum/topic/272398

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#13
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Replies: 10

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